You're currently in Personal Support. If you're a Business customer, visit our

Internet and WLAN lights are on (ZyXEL VGS - 1432)

Follow the applicable troubleshooting steps.

Internet and WLAN lights are on

Your modem is operating normally when both lights are on. Try the following steps:

Check other devices in the home are not transferring large files and consuming your bandwidth
Turn off devices not in use to prevent them from using up all the bandwidth.
Restart your device
Restart your modem

Note
: Restarting or resetting your modem may only provide a temporary fix to your problem, if you find the issue reoccurs contact us
 in order for us to find and fix the root cause of your problem.

Did this article solve your problem?

Yes

Learn about accessibility at TELUS