Troubleshoot: Boost Wi-Fi

Troubleshooting tips to solve issues with your Boost Wi-Fi

No open ports left?


hello

(1) Full LAN ports

If you are installing your TELUS Boost Wi-Fi system and have no available LAN ports to plug your first booster into your modem, you will have to unplug one of the occupied LAN ports

Note: If you are an Optik TV customer, keep your set top box (STB) plugged into your modem to maintain your TV service.

  • Devices that you may unplug instead include computers, printers or other personal devices that can be connected via Wi-Fi instead of an Ethernet connection.

  • If all of your ports are full and you do not wish to unplug any of your devices, we recommend purchasing an Ethernet network switch at your preferred electronics retailer.

I don’t see the blue light


What color light do you see?

View explanations of Wi-Fi booster light colors and troubleshooting below.

No color

Check if the power cable is plugged into the booster and power outlet. Press the power button on the back of the booster to turn it on.

Solid Red

Your Wi-Fi booster is not connected to the network.

  • If it is located elsewhere in your home, try moving it closer to the Wi-Fi booster that is connected to your modem or your modem.
  • If the red light persists, contact us for further assistance.

Solid purple

No action required. Your Wi-Fi booster is starting up. It may take up to two minutes for your Wi-Fi booster to turn on. This process is complete once the LED is a solid blue.

Flashing purple

Your Wi-Fi booster software is updating. Do not turn off your Wi-Fi booster during this time. The LED will turn solid blue when finished.

Solid blue

No action required. Your Wi-Fi booster has a good Wi-Fi or ethernet connection.

Flashing blue fast (every half a second)

No action required. Your Wi-Fi booster is connecting to your home network. This process will take approximately 10 seconds.

Flashing blue slow (every 2 seconds)

Wi-Fi Protected Setup (WPS) mode. Within 2 minutes of pressing the Wi-Fi booster’s WPS button, press the WPS button on the device you wish to connect.

Amber

Your Wi-Fi booster is working but has a poor signal. Moving it closer to the Wi-Fi booster that is connected to your modem or your modem could optimize performance.

My Boost is not working


If your boost does not appear to be working try the following steps.

  1. Check that your modem is set up correctly and powered on.

  2. Ensure both boosters are powered on by pushing the power button

    • When the power is on the LED light on the front should be illuminated.
  3. If your second booster is not pairing with the master booster next to your modem, try moving it closer, ideal range from the master booster is 12M / 40 ft.

  1. Try restarting your boosters, unplug the power and plug it back in.

If the above does not resolve your issue, contact us for further assistance.

Slow network speeds


If you are experiencing speed issues with your TELUS Boost Wi-Fi, try these troubleshooting techniques:

  1. Move closer to your nearest Wi-Fi booster.
  2. Reboot your personal wireless device.
  3. Ensure the LED of your Wi-Fi booster is solid blue.
  4. On the back of your booster, press the power button located at the bottom right to reboot your Wi-Fi booster(s).

If the above does not resolve your issue, contact us for further assistance.


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