Question 1

How does TELUS protect me from unexpected rate increases on my internet plan?

Accepted Answer

With TELUS PureFibre Internet, your monthly plan price comes with built-in cost certainty. On our premium PureFibre plans, we offer a 5-year Plan Price Lock—our explicit commitment that your base rate plan price won't increase for five full years from activation. This means you get to enjoy Canada's fastest, most reliable fibre-to-the-home internet with total budget predictability, bypassing the surprise price hikes common in the industry.

Question 2

What makes TELUS PureFibre Internet the right choice for me?

Accepted Answer

TELUS PureFibre Internet delivers fibre-to-the-home with symmetrical speeds, so your uploads are just as fast as your downloads. We own and operate our own network backbone, which means lower latency and fewer delays when you're gaming, streaming, or working from home. Every TELUS PureFibre Internet plan includes a Wi-Fi 6E gateway and Boost Wi-Fi pods at no extra charge, so you get a strong internet signal in every room without surprise equipment costs. If you already use TELUS for your phone, TV, streaming, or home security, bundling them together saves you money and simplifies your life — one bill, one account, one company supporting you. The bottom line: TELUS PureFibre Internet gives you fast, reliable internet with equipment included and real savings when you bundle everything together. We're here to keep you connected.

Question 3

What contract and term options do I have when I sign up for TELUS Internet?

Accepted Answer

TELUS Internet gives you the flexibility to choose what works best for your life. You can go month-to-month with no contract — pay the standard plan price, cancel anytime, and never worry about early-termination fees. Or sign a 2-year term that secures a promotional rate for 24 months and saves you $10–$30 per month compared to month-to-month, though you'll pay an early-termination fee if you need to leave before the term ends. The choice depends on your situation. Choose a 2-year term if you're staying put for two or more years and want total price predictability. Go month-to-month if you're renting short-term, expect to move within a year, or simply want maximum flexibility without any strings attached.

Question 4

What is Wi-Fi Plus and why does it matter?

Accepted Answer

Wi-Fi Plus is a $10/mo add-on for anyone looking for additional Wi-Fi peace of mind. With Wi-Fi plus, you’ll know that your Wi-Fi network will work optimally in every corner of your home, and that you’ll have support at your fingertips whenever you need it. Wi-Fi Plus saves you from having to purchase any additional Wi-Fi hardware. Our experts will find the optimal placement and number of devices you need to get the best Wi-Fi experience for your home’s layout. You could choose to buy hardware from an electronics retailer and install them yourself, but with Wi-Fi Plus, you get a hardwired and professionally installed solution which will result in peace of mind and more reliable performance. Wi-Fi Plus gives you the best-in-class hardware, installation, and support to give you the ultimate Wi-Fi experience. Wi-Fi that is professionally installed, and optimally set up for your home, with ongoing premium support that you can book anytime. All for $10/mo.

Question 5

What’s the difference between TELUS and other internet providers?

Accepted Answer

TELUS always makes sure that every customer receives sufficient bandwidth (or capacity) to get close to their posted speed, even during peak hours. This means, for example, that if you’ve signed up for Internet 750 – whose posted speed is up to 750 Mbps – you will actually experience speeds of up to 750 Mbps day and night, including the peak hours of 6pm to 11pm.

Cable internet providers routinely place too many customers on shared connections. During quiet times, their customers may indeed enjoy the advertised speeds. But in busy times – precisely when you’re most likely to need a fast connection – real life speeds will be much lower.

Even if you’re not yet in a PureFibre area, you still benefit from more consistent speeds than those offered by our competitors.

Question 6

What internet technology does TELUS use?

Accepted Answer

TELUS is dedicated to creating a 100% fibre optic network – TELUS PureFibre. Fibre makes a better internet connection because it can provide better bandwidth, faster speeds, and much better reliability.

Fibre optic cables are made of glass, not metal. That makes a fibre optic internet connection immune to many of the forces that negatively affect traditional cable internet – like electrical interference, water and oxidation. It’s even impervious to temperature fluctuations.

The majority of our customers already enjoy a fibre optic internet connection direct to their homes. And that number is growing quickly, as we spend over $1 billion per year expanding our PureFibre network.

For customers that are not within PureFibre communities, we are offering fast and reliable DSL connections, including both ADSL and VDSL. Unlike cable internet, DSL lines are not shared with your neighbours, so you can expect consistently fast internet, even during the busiest times.

Question 7

What home internet plans and speeds does TELUS offer?

Accepted Answer

Our high speed internet plans vary by location. In many areas, we now offer speeds of up to 2500 Mbps (2.5 Gigabit Internet).

All plans include unlimited data and price guarantee when you sign up for a 2 year term.

Question 8

What is a good internet speed?

Accepted Answer

What is considered a “good” high speed internet connection depends on your online lifestyle, the number of people in your household, as well as the amount of connected devices in your home.

If you’re into streaming HD and 4K videos, or spend time gaming, you should be looking for a home internet plan with at least 250 Mbps. If there are multiple people in your home sharing the connection, then you’re better off with 500 Mbps or more.

If you have a household of very active internet users – who stream 4K shows, take video calls, play online games, and like to keep their photos synced on the cloud – TELUS’ Gigabit plan is the plan for you.

Perhaps your needs are lighter, and you mainly email and surf the web, then our lower-speed plans (50 to 250 Mbps) will meet your needs.

You can never have too much speed and it’s good to have some extra speed for when you need it! Our PureFibre X Internet plans with speeds of 1.5 and 3.0 Gbps will allow you to get more done quickly, ensuring you never miss out on online experiences.

Question 9

What’s the difference between download speed and upload speed?

Accepted Answer

Download speed means how quickly you can receive data from the internet. When you’re browsing websites or streaming music or video, it’s download speed that matters.

Upload speed means how quickly you can send data to the internet. This is important for high quality video conferencing (including Skype and FaceTime) uploading large files and – especially – intensive online gaming.

Most internet service providers have “asymmetrical” plans, with upload speeds that are much slower than download speeds. So, if you see a home internet plan that refers to a speed of “300 Mbps”, read the fine print. You may find that the upload speed is only 15 Mbps.

TELUS PureFibre internet plans are “symmetrical”. That means the upload speeds are just as fast as the downloads. For example, our PureFibre Internet 750/750 plan boasts download and upload speeds of up to 750 Mbps.

Question 10

How much internet data do I need?

Accepted Answer

All of our plans now include unlimited home internet data on a 2 year term.

Even if you’re not on an unlimited plan, all of our home internet plans come with generous data allowances, and you’ll be notified if you ever approach your limit. You can also monitor your data usage in your My TELUS account, so we recommend you keep an eye on it – at least for the first few months. Then you’ll get a feel for whether you should upgrade to a bigger plan, or possibly add Unlimited Data Usage to your account.

The PureFibre difference

Direct fibre connection

Wall-to-wall wi-fi coverage

Reliable performance

Download faster

Upload faster

Speed at every corner

Feel good about your connection

Internet Backup

Connection you can count on

Frequently asked questions

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