Preparing for your TELUS Service Appointment

Getting a new service installed? Learn everything you need to know to get ready for your TELUS Service Appointment.

We value your time and investment, and want to ensure your TELUS service appointment goes as smoothly as possible. Here are helpful checklists to ensure your site is ready for TELUS technicians when they arrive.

Want to view your upcoming appointment? Simply log into My TELUS to get details of your appointment such as date, status, primary contact, and/or appointment type. Learn how to view and manage your appointments.


On Site Contact

On the day of your appointment, an on site contact is required for the TELUS technician(s) to start their service and someone to communicate with. Please ensure your on site contact meet the following criteria:


Site Accessibility & Readiness

To ensure a smooth appointment please ensure the following are met at your service location site(s):


More important details regarding your appointment

In addition to the On Site Contact, Site Accessibility and Site Readiness steps, here are some more important details to prepare for based on the product you have requested:

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