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View and manage your TELUS Business service appointments

Learn how to view, cancel or modify a scheduled appointment with My TELUS.

If you have scheduled a Business installation appointment with a phone agent, you can view and manage its date, time and other details simply by logging into My TELUS
.

We recommend using your My TELUS online portal
. It is the fastest, easiest way to get information about your accounts and appointments.

Learn how to prepare for your installation appointment with a TELUS technician
 in this article.

There are two different ways to get to your appointment details depending on your type of overview:

Overview A

View your appointments - Overview A

Log in to
My TELUS
.
From your
Overview
, select
View Details
from the
Appointment reminder
banner. This will display a panel showing your
Important Notices
and
Account Related Activity
, including any upcoming appointment.
Navigate to the
Appointments
dashboard from the
Account Related Activity
section.
You can also access the most recent appointment by selecting
View details
in the
Important Notices
section and skip to step 5.
Consult the dashboard to view your appointment details such as
Date
,
Appointment type
and
Status
.
Select the appointment date to view further details, such as:
Time estimate for the appointment
Duration of the installation
Point of contact for the appointment
Service address for the appointment
Appointment status, including: appointment scheduled, technician assignment, technician in transit, appointment in progress, and appointment completed
Additional information

Reschedule a repair appointment - Overview A

Log in to
My TELUS
.
From your
Overview
, select
View Details
from the
Appointment reminder
banner. This will display a panel showing your
Important Notices
and
Account Related Activity
, including any upcoming appointment.
Navigate to the
Appointments
dashboard from the
Account Related Activity
section.
You can also access the most recent appointment by selecting
View details
in the
Important Notices
section and skip to step 5.
From the
Appointments
dashboard, select the appointment date you wish to reschedule
From the
Change this appointment
section, select
Reschedule
.
Enter a new date for your appointment to bring up a list of available times.
Select the desired time slot, then select
Reschedule appointment
.
Note
: You can select
I changed my mind
to cancel the rescheduling.
You will see a confirmation page with the new appointment details once your appointment has been successfully rescheduled.

Cancel a repair appointment - Overview A

Log in to
My TELUS
.
From your
Overview
, select
View Details
from the
Appointment reminder
banner. This will display a panel showing your
Important Notices
and
Account Related Activity
, including any upcoming appointments.
Navigate to the
Appointments
dashboard from the
Account Related Activity
section.
You can also access the most recent appointment by selecting
View details
in the
Important Notices
section and skip to step 5.
From the
Appointments
dashboard, select the appointment date you wish to cancel.
From the
Change this appointment
section, select
Cancel
.
Select
Cancel appointment
to confirm the cancellation.

Overview B

View your appointments - Overview B

Log in to
My TELUS
.
From the
Upcoming appointments
section of your
Overview
, select
View details
.
If you have multiple appointments pending, this will take you directly to the
Appointments
dashboard.
Otherwise, a panel will open displaying your
Important Notices
and
Account Related Activity
, including your upcoming appointment. Select
View details
in the
Important Notices
section to view the appointment details and skip to step 4.
Consult the dashboard to view your appointment details such as
Date
,
Appointment type
and
Status
.
Select the appointment date to view further details such as:
Time estimate for the appointment
Duration of the installation
Point of contact for the appointment
Service address for the appointment
Appointment status, including: appointment scheduled, technician assigned, technician in transit, appointment in progress and appointment completed
Additional information

Reschedule a repair appointment - Overview B

Log in to
My TELUS
.
From the
Upcoming appointments
section of your
Overview
, select
View details
.
If you have multiple appointments pending, this will take you directly to the
Appointments
dashboard.
Otherwise, a panel will open displaying your
Important Notices
and
Account Related Activity
, including your upcoming appointment. Select
View details
in the
Important Notices
section to view the appointment details and skip to step 4.
From the
Appointments
dashboard, select the appointment date you wish to reschedule.
From the
Change this appointment
section, select
Reschedule
.
Enter a new date for your appointment to bring up a list of available time slots.
Select the desired time slot, then select
Reschedule appointment
.
Note
: You can select
I changed my mind
to cancel the rescheduling.
You will see a confirmation page with the new appointment details once your appointment has been successfully rescheduled.

Cancel a repair appointment - Overview B

Log in to
My TELUS
.
From the
Upcoming appointments
section of your
Overview
, select
View details
.
If you have multiple appointments pending, this will take you directly to the
Appointments
dashboard.
Otherwise, a panel will open displaying your
Important Notices
and
Account Related Activity
, including your upcoming appointment. Select
View details
in the
Important Notices
section to view the appointment details and skip to step 5.
From the
Appointments
dashboard, select the appointment date you wish to reschedule.
From the
Change this appointment
section, select
Reschedule
.
Select
Cancel appointment
to confirm the cancellation.

Did this article solve your problem?

Yes

View and manage your TELUS Business service appointments

Overview A

View your appointments - Overview A

Reschedule a repair appointment - Overview A

Cancel a repair appointment - Overview A

Overview B

View your appointments - Overview B

Reschedule a repair appointment - Overview B

Cancel a repair appointment - Overview B

Did this article solve your problem?

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