View and manage your TELUS Business service appointments
Learn how to view, cancel or modify a scheduled appointment with My TELUS.
If you have scheduled a Business installation appointment with a phone agent, you can view and manage its date, time and other details simply by logging into My TELUS.
We recommend using your
My TELUS online portal
. It is the fastest, easiest way to get information about your accounts and appointments.
There are two different ways to get to the
Appointment Details
, depending on your type of
Overview
:
View your appointments - Overview A
From your
Overview
, select
View Details
from the
Appointment
reminder
banner. This will display a panel showing your
Important Notices
and
Account Related Activity
, including any upcoming appointment
Navigate to the
Appointments dashboard
from the
Account Related Activity
section
You can also access the
most recent appointment
by selecting
View details
in the
Important Notices
section and
skip to step 5
Consult the dashboard to view your appointment details such as
Date
,
Appointment type
and
Status
Select the
appointment date
to view further details such as:
Time estimate
for the appointment
Duration
of the installation
Point of contact
in the appointment
Service address
for the appointment
Appointment status
, including:
Reschedule a repair appointment - Overview A
From your
Overview
, select
View Details
from the
Appointment
reminder
banner. This will display a panel showing your
Important Notices
and
Account Related Activity
, including any upcoming appointment.
Navigate to the
Appointments dashboard
from the
Account Related Activity
section
You can also access the
most recent appointment
by selecting
View details
on the in the
Important Notices
section and
skip to step 5
From the
Appointments dashboard
, select the
appointment date
you wish to reschedule
From the
Change this appointment
section, select
Reschedule
Enter
a new date for your appointment
to bring up a list of available times
Select the desired time slot, then select
Reschedule appointment
Note
: You can select
I changed my mind
to cancel the rescheduling
You will see a confirmation page with the new appointment details once your appointment has been successfully rescheduled
Cancel a repair appointment - Overview A
From your
Overview
, select
View Details
from the
Appointment
reminder
banner. This will display a panel showing your
Important Notices
and
Account Related Activity
, including any upcoming appointment
Navigate to the
Appointments dashboard
from the
Account Related Activity
section
You can also access the
most recent appointment
by selecting
View details
in the
Important Notices
section, then
skip step 5
From the Appointments dashboard, select the
appointment date
you wish to cancel
From the
Change this appointment
section, select
Cancel
Select
Cancel appointment
to confirm the cancellation
View your appointments - Overview B
From the
Upcoming appointments
section of your
Overview
, select
View details
If you have
multiple appointments
pending, this will take you directly to the
Appointments dashboard
Otherwise, a panel will open displaying your
Important Notices
and
Account Related Activity
, including your upcoming appointment. Select
View details
in the
Important Notices
section to view the appointment details and
skip to step 4
Consult the dashboard to view your appointment details such as
Date
,
Appointment type
and
Status
Select the
appointment date
to view further details such as:
Time estimate
for the appointment
Duration
of the installation
Point of contact
for the appointment
Service address
for the appointment
Appointment status
, including:
Reschedule a repair appointment - Overview B
From the
Upcoming appointments
section of your
Overview
, select
View details
If you have
multiple appointments
pending, this will take you directly to the
Appointments dashboard
Otherwise, a panel will open displaying your
Important Notices
and
Account Related Activity
, including your upcoming appointment. Select
View details
in the
Important Notices
section to view the appointment details and
skip to step 4
From the
Appointments dashboard
, select the
appointment date
you wish to reschedule
From the
Change this appointment
section, select
Reschedule
Enter
a new date for your appointment
to bring up a list of available time slots
Select the desired time slot, then select
Reschedule appointment
Note
: You can select
I changed my mind
to cancel the rescheduling
You will see a confirmation page with the new appointment details once your appointment has been successfully rescheduled
Cancel a repair appointment - Overview B
From the
Upcoming appointments
section of your
Overview
, select
View details
If you have
multiple appointments
pending, this will take you directly to the
Appointments dashboard
Otherwise, a panel will open displaying your
Important Notices
and
Account Related Activity
, including your upcoming appointment. Select
View details
in the
Important Notices
section to view the appointment details and
skip to step 5
From the
Appointments dashboard
, select the
appointment date
you wish to reschedule
From the
Change this appointment
section, select
Reschedule
Select
Cancel appointment
to confirm the cancellation
