We're here to help
Use our virtual assistant for instant answers to your questions. If we can’t help you right away, we’ll connect you with a live agent.
Pay bills, check data, change or renew plans, activate travel coverage, track orders – and much more.
Search our support articles for help with specific topics. Learn how to understand your bill, change your rate plan, transfer a phone number, choose travel coverage — and so much more.
Get help from a real person. Ask any question to a support agent using our trackable My TELUS ticketing system and get a reply within 2 business days.
Need more information about a TELUS Business product? Ready to make a purchase? Schedule a call with a sales agent and we’ll get you what you need.
As of May 15 transactions such as PIN resets, payment updates, SIM Swaps and data top ups can only be done via My TELUS and will no longer be supported by phone or chat.
Learn how to pay your bill, check your data, manage your services and find answers to common questions all online.
Report an outage or check for any existing outages impacting your business.
Check the status of your TELUS orders using My TELUS. If you don’t have a My TELUS account yet, you can check the status of your mobility orders using the order tracking page.
Submit a support inquiry to get in touch with our business support experts within a few business days.
We try our best, but sometimes we don’t get things right. If you have contacted us and still have unresolved inquiries, please request a phone call from a member of our management team.