Patient Care

Support your senior patients and their caregivers

TELUS Health Medical Alert offers older adults access to emergency help at the push of a button.

TELUS Health Medical Alert with Caregiver Mobile app

On the go and at home

Enjoy state-of-the-art fall detection¹, the longest medical alert device battery life in Canada², advanced location tracking³ and included Caregiver Mobile app.

Starting from

$55 /mo.

for existing TELUS Home, Mobility or Koodo customers on a 1-year term⁴.

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LivingWell Companion® Home

At home

Keep doing the things you love at home with emergency help at the push of a button. Operates within a 600-foot radius of the included base station.

Starting from

$35 /mo.

for existing TELUS Home, Mobility or Koodo customers on a 1-year term⁵⁶.

Explore product

Webinar: Dr. Sinha on aging independently.

Join Dr. Samir Sinha, Director of Geriatrics at Sinai Health System and the University Health Network, the role technology plays in supporting healthy and independent aging.

Steps to get support

Communicate with trained medical alert operators at the push of a button

STEP 1

Alert received

When the emergency button is pressed.

STEP 2

Get a call through your base station

A trained medical alert operator will call and ask if you need help via your base station’s two-way speaker.

STEP 3

Family or friends contacted

If you ask for help or are unable to respond, the Medical Alert Operator will follow the contact instructions in your profile.

STEP 4

Emergency services contacted

If the situation requires, the Medical Alert operator will contact emergency services.

Senior and caregiver health resources

Learn more about senior health and caregiver wellness from TELUS Health.

Article, July 16, 2026

When an older adult keeps falling: what families need to know

A fall in an older adult is worth paying attention to, and treating it as a possible signal rather than a simple accident can make a real difference to what comes next.

When older adults keep falling

Article, June 24, 2026

A caregiver's guide to medical alert systems for seniors in Canada

Evaluating options to improve and monitor senior safety in Canada can get overwhelming, so here’s an overview to help you move forward.

Compare medical alert systems

An elderly man and his daughter smile together on a wooded trail. He wears a discreet emergency pendant, demonstrating how medical alert systems for seniors Canada provide peace of mind and safety for active families enjoying the outdoors.

Article, May 15, 2026

Fall prevention for older adults: 7 tips to help prevent falls & injuries

Fall prevention requires more than just avoiding icy sidewalks. It’s about reducing risk in a practical, proactive way.

Practical tips for fall prevention

More peace of mind for independent living

Get helpful tips on how to be safe at home or on the go for older Canadians, as well as information on LivingWell Companion.⁷

Go to patient resources

Our team is here to help

Request resources

The fall detection feature uses motion technology guidelines like algorithms and sensors to help detect the occurrence of a fall. It is usually more accurate when the device is worn with the provided lanyard on your chest over clothing. If the device detects a fall, it will trigger an alert and the device will be connected to our assistance tool and then to an operator if needed. The operator will then dispatch emergency services and/or contact your emergency contacts if needed. In some instances, the fall detection feature might not detect all falls. If you do fall, do not wait for the call; always press and hold the button for three seconds for help when possible. The device includes an alarm cancelling feature so that if you don't need assistance, you can tell the operator when asked.
Compared to similar mobile devices with 24/7 Central Monitoring Services and available 2-way communication.
TELUS Health Medical Alert Pendant operates anywhere in Canada where cellular coverage is available. GPS capabilities are approximate and may not always be possible.
Offer subject to change without notice. Available to new customers signing-up on a 1 year term for TELUS Health Medical Alert Pendant. Regular price for TELUS Health Medical Alert Pendant is currently $65/mo on a 1 year term. Regular price for a monthly plan without a 1 year term is currently $80/mo, and applies after the 12-month term. The price of a monthly plan is subject to change. If you are an existing TELUS Home, Mobility or Koodo customer, you can save $10/month on either a 1-year term or month-to-month pricing on the TELUS Health Medical Alert Pendant plan by using promo code THANKYOU10 when placing an order online or by phone. An activation fee applies, currently at $35. Prices do not include applicable taxes. Discounts, promotions, benefits and credits are earned for each full month of service and do not apply to partial billing periods. They will remain on your account until they expire, they are removed or you no longer meet the eligibility requirements. Total obligation starting from $695 over a year, including activation fee. A cancellation fee may apply for early termination of the service agreement, equal to $15 multiplied by the number of months remaining in the service agreement, except in Quebec, where it cannot exceed $50. To sign-up for a monthly plan without a 1 year term, call 1-888-505-8008. Equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account.
Offer subject to change without notice. Available to new customers signing-up on a 1 year term for LivingWell Companion Home. Regular price for LivingWell Companion Home is currently $45/mo on a 1 year term. Regular price for a monthly plan without a 1 year term is currently $60/mo, and applies after the 12-month term. The price of a monthly plan is subject to change. If you are an existing TELUS Home, Mobility or Koodo customer, you can save $10/month on either a 1-year term or month-to-month pricing on the LivingWell Companion Home plan by using promo code THANKYOU10 when placing an order online or by phone. An activation fee applies, currently at $35. Prices do not include applicable taxes. Discounts, promotions, benefits and credits are earned for each full month of service and do not apply to partial billing periods. They will remain on your account until they expire, they are removed or you no longer meet the eligibility requirements. Total obligation starting from $455 over a year, including activation fee. A cancellation fee may apply for early termination of the service agreement, equal to $15 multiplied by the number of months remaining in the service agreement, except in Quebec, where it cannot exceed $50. To sign-up for a monthly plan without a 1 year term, call 1-888-505-8008. Equipment must be returned in good condition upon cancellation of service, otherwise the replacement cost will be charged to the account.
Purchased or rental equipment can be repaired or replaced with parts or equipment that are not original equipment manufacturer, refurbished or new, at our sole discretion.
TELUS Health Medical Alert Pendant operates anywhere in Canada where cellular coverage is available. GPS capabilities are approximate and may not always be possible.