TELUS Health Medical Alert for senior living and care organizations

FOR SENIOR CARE ORGANIZATIONS

Round-the-clock peace of mind. Without adding headcount.

TELUS Health Medical Alert is Canada's largest Canadian-owned medical alert provider. Care organizations integrate our 24/7 emergency support system to reduce risk, support independence, and strengthen the care they provide.

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How TELUS Health Medical Alert supports your organization

Senior living and long term care opertaors

Public health sector

Home care agencies

Your challenge

Staff-to-resident ratios mean you can't have eyes on everyone at all times, especially during 3 AM bathroom visits or when memory care residents wander. Restricting movement reduces acute risk, but it accelerates physical and cognitive decline.

How we help

Safe independence:
Geofencing allows residents to stay active outdoors while enabling care teams to monitor their location via the app.
Coverage for unmonitored moments:
Acts as a safety net for high-risk situations when staff cannot be immediately present.
Builds family trust:
The Caregiver app differentiates your facility and provides transparent peace of mind to relatives.
Differentiates your memory care program:
Gives you a powerful competitive advantage over facilities that strictly restrict outdoor access.
Seamless discharge:
Gives discharge-ready residents a familiar, reliable safety tool for their transition back home.

Your challenge

Emergency department overcrowding, delayed discharges blocking acute beds, and 30-day readmissions are massive system-level pressures with costs spread across multiple budgets.

How we help

Accelerates safe discharge:
Gives discharge planners a credible safety mechanism to justify sending flagged-risk patients home sooner.
Reduces avoidable dispatch:
Professional 24/7 triage prevents non-urgent situations from turning into unnecessary ambulance calls and ED visits.
Ensures continuity of care:
Using the same device and monitoring system from hospital to home actively reduces readmission risks.
Scales without headcount:
Extends safety coverage deep into the community without requiring additional case managers or outreach staff.

Your challenge

Your team provides excellent care during scheduled visits, but clients are alone the rest of the time. Most falls, medical events, and 911 calls happen during these unassisted hours.

How we help

Fills the safety gap:
Provides 24/7 emergency support between visits without requiring additional staff or billable hours.
Reduces emergency escalations:
Help prevent minor incidents from becoming major emergencies, protecting your agency's care outcomes.
Reassures families:
The included Caregiver app gives families real-time updates, reducing anxious inbound calls to your coordinators.
Secures rural and isolated clients:
Nationwide cellular coverage protects clients who live outside urban centers and experience long gaps between in-person visits.
Accessible to all:
Through the
TELUS Health for Good program
you can safely recommend this solution even to low-income clients.

More than a device: An integrated safety system

A unified ecosystem combining reliable wearables, a connected caregiver app, and 24/7 professional emergency response.

Three components

How alerts work

24/7 emergency centre

Live operators assess every alert and triage proportionately. Available around the clock, 365 days a year.

Mobile app

Location tracking, battery status, and emergency alerts for family and facility staff and coordinators, reducing anxiety without removing oversight.

The device

Waterproof pendant with nationwide cellular and GPS. Features the longest battery life in the Canadian mobile market¹.

Alert triggered

The client presses the button, or state-of-the-art automatic fall detection activates.

Operator assesses

A live, trained operator evaluates the situation in real time. It’s never an automated system.

Caregiver contacted first

The operator reaches out to designated family members or care contacts before escalating.

Emergency services if needed

We provide a proportionate response, ensuring emergency services are dispatched only when truly required.

Why choose TELUS Health Medical Alert

As Canada's largest Canadian-owned medical alert provider, we deliver the scale, compliance, and institutional credibility your organization demands.

✔ Built on TELUS enterprise security infrastructure

✔ Fully compliant with Canadian health privacy legislation

✔ Backed by national 24/7 coverage and bilingual support

✔ State-of-the-art fall detection

Connect with our team

Our TELUS Health Medical Alert team will respond within 2 business days.

Round-the-clock peace of mind. Without adding headcount.

How TELUS Health Medical Alert supports your organization

More than a device: An integrated safety system

24/7 emergency centre

Mobile app

The device

Alert triggered

Operator assesses

Caregiver contacted first

Emergency services if needed

Why choose TELUS Health Medical Alert

Connect with our team

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