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Follow the steps here to reset your SmartWear Security device to fix pairing issues with the invisaWear mobile app.
Log in to the invisaWear mobile app, open the menu and select
Connect Device
Select
Remove Device
, then select
Remove
on the device name
Follow the onscreen instructions and double-click your device to remove. If you do not have the charm or are having issues with this step, a new screen will pop up and ask if you would like to remove the device. Select
Remove
Go to your phone’s
Bluetooth
settings
Select
Remove/Forget
for the invisaWear device
Open/navigate back to the invisaWear mobile app
From the
Home Page
, go to the
Menu
by selecting the three bars in the top left-corner, and then select
Connect Device
Select
Add Device
Press the back of the charm on the invisaWear accessory for 15 seconds
Enter a name for the device
You will be prompted to send a test alert to confirm it is working, by briefly pressing on the back of the invisaWear charm