How it works

Choose a phone or bring your own.

Purchase a SIM card online for $10 to bring your own device to TELUS, or order a new phone online. Prepaid devices purchased online come with a free SIM card.

Pick the right plan for you.

Browse through our plans starting at $15 to find the one that suits you best.

Select your payment method.

You can use a credit card, Visa Debit®, or top-up voucher to activate your Prepaid account. Vouchers available in select retail stores.

Activate your Prepaid account.

Once you have your SIM card and device, you can activate without leaving the house.

Activate Now

Choose a phone or bring your own.

If you’re bringing your own device, please select the SIM card. If not, pick a device below. All devices come with a SIM card. Plus, get free shipping within 1-3 business days.

Prepaid Motorola moto g pure

$150

Prepaid TCL 303

$130

Prepaid ZTE Blade A3 Plus

$105

Prepaid Alcatel 1B

$120

Prepaid ZTE Blade A7P

$150

Prepaid ZTE Blade A3L

$110

Prepaid ZTE Cymbal 2

$85

LTE Tri Sim

$10

Plans & Add-ons

Learn more about all of our Prepaid plans, including add-ons that’ll make your plan the perfect fit.

See plans & add-ons

Easily manage your account

Once you’ve activated, you can manage your rate plan and add-ons, top up your balance, track account activity, and more with My TELUS.

Discover more

TELUS Assist lets you manage your account yourself 24/7.

Top up your account, add a rate plan, check your balance and much more instantly with our virtual assistant.

Already have a SIM card?

You can activate your Prepaid account right away.

Activate now

How to check usage balance?
Using your TELUS online account
1. Log in to your TELUS account
2. Click Account Activity, and then the Transaction History link to see your previous 60 days of transactions
3. Select a category:
- Select data usage and other charges from the drop down to see text message transactions
- Select calls from the drop down to see available call details. Select a call type to further filter
- Select other options as desired, to see available details
Monitor your voice and text messages using the My TELUS app on your Prepaid Smartphone
Follow these steps on your device to download the My TELUS app:
Android: go to Google Play, search for My TELUS, select install and follow the prompts
iPhone: go to the App Store, search for My TELUS, select install and follow the prompts
Monitor your voice and text messages using your TELUS Prepaid device
1. Call #123 and enter your PIN when prompted
2. You will hear your Add-on expiry date and remaining allotment minutes or messages. You may choose to remove or add auto-renewal.
Note: If calling 1-877-277-7745 from another device, you will need to enter your subscriber number and PIN before registering your credit card.

How to contact our customer service?
Phone: 1-866-558-2273
*611 on your TELUS mobile phone

How to make a CCTS complaint.
The CRTC has created a Wireless Code that applies to all wireless service providers in Canada. The Wireless Code Checklist helps you understand what your rights are under the Wireless Code. If you have a complaint and are unable to reach a satisfactory resolution with TELUS, the Commissioner for Complaints for Telecommunications Services (CCTS) may be able to assist you: www.ccts-cprst.ca or 1-888-221-1687.

Will my account balance expire?
Prepaid top-up credits will expire after a fixed period of time (service period) from the day they are activated. The service period varies based on the amount of the top-up (refer to the top-up expiry schedule below). Unused top-up credits will not expire if you top-up your account with additional credits or purchase a rate plan or add-on within the service period. After the service period, you can recover any expired balance by topping-up or purchasing a rate plan or add-on within seven days. Plans, top-ups, and service periods are subject to change without notice.
Expiry schedule per top-up (service periods)
- $10 - $24.99: 30 days
- $25 - $99.99: 60 days
- $100: 365 days(2)
- For more information on how to top-up, click here.
Legal: 2. Not available for automatic and minimum balance top-ups.