Manage your Prepaid account with My TELUS

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Top up your account

Browse through TELUS Prepaid top-up options.

Change your rate plan

Check out a variety of plans and add them yourself.

Manage your account

Track your usage, explore add-ons and check your balance.

More about top-ups

Top-ups allow you to add credit to your prepaid balance. In order for your rate plan to renew from your balance, you’ll need to make sure your account has been sufficiently topped up before your rate plan expires. You can choose automatic or manual top-ups. Here’s how it works.

Automatic payments

Using your credit card, you can have your balance topped up automatically with $10, $25 or $50 in one of two ways:
  • Every 30 days
  • Every 30 days or when your balances reaches $5.

Manual payments

Top up your balance yourself, whenever you like.

Manage your balance

If you have a remaining balance after your rate plan has been renewed, simply top up again before your balance expires and it will carry over to the next month.

Expiry schedule per top-up



30 days
60 days
365 days1

Ways to pay

Top up easily and securely with your credit, Visa Debit, or Top up voucher. Top up vouchers can be purchased in store.
If you need more information about your top-ups, feel free to check out our
support article

Everything you need is in the My TELUS app

Manage your services anywhere, anytime. Pay your bill, check your usage, change your plan, stay on top of your account and more with the My TELUS app.
Download on the App Store
Get it on Google Play
A hand holds a smartphone, with a screen displaying a customer’s bill on the My TELUS app.

TELUS Assist lets you manage your account yourself 24/7

Top up your account, add a rate plan, check your balance and much more instantly with our virtual assistant.

Additional information