Prepaid, Pay As You Go Phones & Plans

Manage your Prepaid account with My TELUS

Top up your account

Browse through TELUS Prepaid top-up options.

Change your rate plan

Check out a variety of plans - and add them yourself.

Manage your account

Track your usage, explore add-ons and check your balance.

More about top-ups

Top-ups allow you to add credit to your prepaid balance. In order for your rate plan to renew from your balance, you’ll need to make sure your account has been sufficiently topped up before your rate plan expires. You can choose automatic or manual top-ups. Here’s how it works.

Automatic

Using your credit card, you can have your balance topped up automatically with $10, $25 or $50 in one of two ways:

Every 30 days
Every 30 days or when your balances reaches $5

Manual

Top up your balance yourself, whenever you like.

If you need more information about your top-ups, feel free to check out our Support article.

Manage your balance

Top up to add credit to your prepaid balance.

Your Prepaid balance

If you have a remaining balance after your rate plan has been renewed, simply top up again before your balance expires and it will carry over to the next month.

Expiry schedule per top-up: $10 - $24.99: 30 days, $25 - $99.99: 60 days, $100: 365 days

Ways to pay

Top up easily and securely with your credit, Visa Debit®, or Top-up voucher. Top up vouchers can be purchased in store.

Manage your account yourself with TELUS Assist.

Add a rate plan, set up automatic top-ups, check your balance and much more instantly with our 24/7 virtual assistant.

The My TELUS app

Track your usage, add top-ups and even purchase a rate plan - all from the palm of your hand. Download it today for iOS or Android.

Download for iOS

Download for android

How to check usage balance?
Using your TELUS online account
1. Log in to your TELUS account
2. Click Account Activity, and then the Transaction History link to see your previous 60 days of transactions
3. Select a category:
- Select data usage and other charges from the drop down to see text message transactions
- Select calls from the drop down to see available call details. Select a call type to further filter
- Select other options as desired, to see available details
Monitor your voice and text messages using the My TELUS app on your Prepaid Smartphone
Follow these steps on your device to download the My TELUS app:
Android: go to Google Play, search for My TELUS, select install and follow the prompts
iPhone: go to the App Store, search for My TELUS, select install and follow the prompts
Monitor your voice and text messages using your TELUS Prepaid device
1. Call #123 and enter your PIN when prompted
2. You will hear your Add-on expiry date and remaining allotment minutes or messages. You may choose to remove or add auto-renewal.
Note: If calling 1-877-277-7745 from another device, you will need to enter your subscriber number and PIN before registering your credit card.

How to contact our customer service?
Phone: 1-866-558-2273
*611 on your TELUS mobile phone

How to make a CCTS complaint.
The CRTC has created a Wireless Code that applies to all wireless service providers in Canada. The Wireless Code Checklist helps you understand what your rights are under the Wireless Code. If you have a complaint and are unable to reach a satisfactory resolution with TELUS, the Commissioner for Complaints for Telecommunications Services (CCTS) may be able to assist you: www.ccts-cprst.ca or 1-888-221-1687.

Will my account balance expire?
Prepaid top-up credits will expire after a fixed period of time (service period) from the day they are activated. The service period varies based on the amount of the top-up (refer to the top-up expiry schedule below). Unused top-up credits will not expire if you top-up your account with additional credits or purchase a rate plan or add-on within the service period. After the service period, you can recover any expired balance by topping-up or purchasing a rate plan or add-on within seven days. Plans, top-ups, and service periods are subject to change without notice.
Expiry schedule per top-up (service periods)
- $10 - $24.99: 30 days
- $25 - $99.99: 60 days
- $100: 365 days(2)
- For more information on how to top-up, click here.
Legal: 2. Not available for automatic and minimum balance top-ups.