Q: How does installation work?

There are two installation options. We can do it for you: Professional installation – by our home security experts – is recommended for most customers. We’ll make sure you have everything you need, and that everything is properly set up. You can do it yourself: If you are comfortable with basic home repairs and using a ladder, you can do-it-yourself . You'll get a Self-install Kit with all your devices and the necessary instructions. If you need help along the way, our knowledgeable technicians are available 8 am to 6 pm (local time) at 1-855-788-0266. Whether you self-install or leave it to our pros, you’ll always get best-in-class support.

Q: How do I control my SmartHome Security with my Amazon Echo and Amazon Alexa?

TELUS Home Assistant on Amazon Alexa gives you hands-free voice control of your TELUS SmartHome Security devices. Any Amazon Alexa enabled device, including: - Any Amazon Alexa speakers (i.e. Echo dot, Echo Show and Echo Studio) - Third-party speakers integrated with Amazon Alexa (i.e. Sonos, Facebook Portal) Don’t have a smart speaker device? Find out if your phone or tablet can be enabled with the Amazon Alexa by visiting the Device Support page . Try the following voice commands: Feature Example of ways to ask Alexa --- Thermostat “Alexa, set the thermostat to cool/heat/auto” “Alexa, is the thermostat turned off?” “Alexa, set the thermostat to 20 degrees” --- Door Locks “Alexa, is the front door locked?” “Alexa, lock the front door” --- Lights/SmartPlug devices “Alexa, are the lights/is the fan turned on?” “Alexa, turn the lights on” “Alexa, turn [smart plug device name] on” “Alexa, turn the lights off” “Alexa, turn [smart plug device name] off” “Alexa, set brightness of bedroom lights to 50%” --- Security Panel “Alexa, is the panel armed?” “Alexa, set the panel to arm stay” “Alexa, set the panel to arm away” “Alexa, disarm the panel” Answer: Sure, what is your 4-digit pin? “XXXX”

Question 1

What do I need to support SmartHome Security? Can I switch from my current security provider?

Accepted Answer

To use TELUS SmartHome Security products, you’ll need high speed internet service to support outdoor camera use and to be within the TELUS Mobility HSPA coverage area. Visit our Coverage Map to find out if you qualify. Final eligibility for the services will be determined by a TELUS representative.

Interested in learning more about TELUS SmartHome Security plans, but have an existing contract with another provider? Please contact us to understand your options. We will not pay out existing contracts, however, we have very competitive offers, which may offset any expenses you incur leaving your current provider.

Question 2

Do I get a discount if I have other TELUS services?

Accepted Answer

How do I qualify for the $10/month mobile discount for the term on my SmartHome Security Plan?

You must have a TELUS Mobility or Koodo account in your personal name or be an authorized user on your account. PC Mobile accounts do not qualify for the discount.

Question 3

How does installation work?

Accepted Answer

There are two installation options.

We can do it for you:

Professional installation – by our home security experts – is recommended for most customers.

We’ll make sure you have everything you need, and that everything is properly set up.

You can do it yourself:

If you are comfortable with basic home repairs and using a ladder, you can do-it-yourself.

You'll get a Self-install Kit with all your devices and the necessary instructions.

If you need help along the way, our knowledgeable technicians are available 8 am to 6 pm (local time) at 1-855-788-0266.

Whether you self-install or leave it to our pros, you’ll always get best-in-class support.

Question 4

Can I customize this deal?

Accepted Answer

Yes, when you select this deal you can add or remove devices and services like Guard Response to your plan.

Question 5

What happens after my 3 or 5 year term is over?

Accepted Answer

Once your term is over, your service will continue to function and your contract will simply shift to month-to-month and you can continue to enjoy SmartHome Security every month.

Question 6

How do I control my SmartHome Security with my Amazon Echo and Amazon Alexa?

Accepted Answer

TELUS Home Assistant on Amazon Alexa gives you hands-free voice control of your TELUS SmartHome Security devices.

Any Amazon Alexa enabled device, including:

- Any Amazon Alexa speakers (i.e. Echo dot, Echo Show and Echo Studio) - Third-party speakers integrated with Amazon Alexa (i.e. Sonos, Facebook Portal)

Don’t have a smart speaker device? Find out if your phone or tablet can be enabled with the Amazon Alexa by visiting the Device Support page.

Try the following voice commands:

Feature Example of ways to ask Alexa

---

Thermostat

“Alexa, set the thermostat to cool/heat/auto”

“Alexa, is the thermostat turned off?”

“Alexa, set the thermostat to 20 degrees”

---

Door Locks

“Alexa, is the front door locked?”

“Alexa, lock the front door”

---

Lights/SmartPlug devices

“Alexa, are the lights/is the fan turned on?”

“Alexa, turn the lights on”

“Alexa, turn [smart plug device name] on”

“Alexa, turn the lights off”

“Alexa, turn [smart plug device name] off”

“Alexa, set brightness of bedroom lights to 50%”

---

Security Panel

“Alexa, is the panel armed?”

“Alexa, set the panel to arm stay”

“Alexa, set the panel to arm away”

“Alexa, disarm the panel”

Answer: Sure, what is your 4-digit pin?

“XXXX”

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