Frequently Asked Questions
30-day money-back guarantee
We want you to be happy, that’s why we offer hassle-free returns within 30 days.
Flexible installation options
Our technicians arrive and are available within the selected 2-hour window.8. Need help cancelling your current service? Call and cancel your current service for you. Just ask us.9
My TELUS app
Pay your bill, check your usage, change your plan, stay on top of your account and more.
Compare how TELUS is faster
Upload speeds make all the difference when it comes to video calls and conferencing, sending photos and files, and online gaming.
The features you want
TELUS PureFibre Gigabit Internet
Rogers Gigabit Internet
Top upload speed
Top download speed
100 % fibre network direct to your door
A network you don’t share with neighbours
Why you want to choose TELUS
Only PureFibre is supercharged with Western Canada’s fastest Wi‑Fi7
Our next-gen Wi-Fi 6 access point is our fastest Wi-Fi ever, and it comes standard with PureFibre Gigabit to power all your devices. Add on Wi-Fi Plus for $10/mo. to blanket Wi-Fi in every nook and cranny – so you can yoga where you want to.
A 100% fibre-optic connection is the most reliable connection5
Say goodbye to lag and latency problems. Only TELUS offers 100% fibre connection direct to your home, which gives you fast, consistent speeds so you can level up and game on.
Experience Canada’s Fastest internet with up to 9x faster uploads
Named Canada’s fastest major internet provider three years in a row by PCMag 10. Only TELUS PureFibre has upload speeds that are 9 times faster than Shaw,6 so you can enjoy crystal clear video calls when it matters the most.