Frequently asked questions
If you are looking for answers to the most important calendar questions, you’ve come to the right place. Our FAQs are here to help.
- Go to telus.com/calendar and click on ‘Order with My TELUS account.’ If you do not have a My TELUS account, click on ‘Create My TELUS account’
- After logging in, you will be directed to a checkout page that confirms your mailing address
- Complete all fields and click ‘submit’ to complete your order
- Your order will be processed and you’ll see a confirmation page
- Your calendar will arrive by mail within 4-6 weeks
If you’re unable to order online, TELUS Retail stores and TELUS Authorized Dealers will carry a limited number of calendars in December 2018.
Friendly reminder: calendars are limited to one per customer. Find your nearest TELUS location here. telus.com/en/ab/resources/stores/.
TELUS team members will be sent an internal link to order through Habitat.
You can expect to receive your calendar by mail about 4 to 6 weeks after placing your order.
Please allow 4 to 6 weeks for your calendar to be shipped. If it’s been longer than 6 weeks since you ordered, please fill out the form below, indicating the date your order was placed.
Due to high demand, we can only offer one calendar per customer.
Yes. During the ordering process you will have the opportunity to confirm and change your mailing address. At this time, we can only mail calendars to Canadian addresses.
Due to low demand, we aren’t offering digital wallpaper downloads this year.
For questions regarding your TELUS Mobility account, please call 1-866-558-2273 or visit telus.com.
Our Client Care call centre is open from 8am to 10pm (EST) Monday to Friday, and from 9am to 8pm (EST) Saturday and Sunday. You can also reach us by dialing *611 from your TELUS mobile phone.
For questions regarding your TELUS Home Services account, please call one of our Client Care call centres or visit telus.com.
Our Client Care call centres (toll-free numbers below) are open from 7:30am to 8pm (local time) Monday to Friday, and from 9am to 5pm Saturday and Sunday.
Province Toll-free number
Alberta: 1-800-400-2598 310-2255
Ontario: 1-888-811-2323 310-2255
Quebec: 1-877-725-7599 310-1212
What if I have other questions about my calendar?
Questions about your order? Please fill out the form below.