Videos are slow or lag

Find out how to troubleshoot slow or lagging video.

Troubleshoot connectivity issues with my video cameras / Cameras

Are you trying to access your live video from your mobile app or through the web portal but cannot see a consistent feed? This is likely because your camera is far away from the nearest gateway router or is not connected to the Wi-Fi network properly.

Video devices that periodically disconnect from your network may not have the required bandwidth or signal strength to operate consistently.

Did this article solve your problem?


Related articles

Troubleshoot noise, static or radio interference on your Office Phone line

Follow these steps to help you determine the cause of the issue with your phone line.

Other factors impacting your wired internet speed

Troubleshoot your slow wired internet

Reconnecting your Outdoor Camera (V723) to the internet

Follow the instructions to reconnect your Outdoor Camera (V723) to the internet.

Learn about accessibility at TELUS