Preparing for TELUS Secure Business installation

Here's what you need to know to best prepare for your TELUS Secure Business installation.

Appointment scheduling & length

How soon we can install your system will depend upon installer availability. We’ll provide you with options at time of booking. Depending on complexity, installations typically take between 4 and 6 hours.

Get permission

If you rent your work space, ensure the landlord or property management have approved any drilling that will be required as part of the installation. The technician may need to reach the property management contact for questions, and gain access to the phone room.

Equipment placement

Clear areas for access where you would like equipment installed. Your equipment placement will be finalized in consultation with your technician during installation. Ensure there are available power outlets near areas where equipment is to be placed. The following equipment requires a Power Outlet:


  • Indoor & Outdoor Wi-Fi Cameras

  • Secondary Touchscreen Keypad

  • ADC 1TB Stream Video Recorder

  • POE Switch

  • Smart Plug - Dimmer

  • Smart Appliance Plug

Onsite Contact

The TELUS Secure Business installation process requires that the key decision maker of the business is onsite. The technician may have questions during the installation, initial walkthrough and/or the account setup and it is important to receive direction and approval from the customer in order to finalize the equipment placement and account configurations. Please ensure the mobile number of the onsite contact is provided to TELUS at the time of scheduling an installation appointment. This will allow for proper coordination of the appointment with the technician.

Confirm your emergency contacts

At installation, you’ll be asked to provide information for the three people you’d like us to contact for you in case of emergency.

Walk-through & demonstration

Once the installation is complete, the technician will demonstrate the features of your system, including how to arm/disarm and using the
TELUS Secure Business mobile app
. Ideally, everyone who will be using the system on a daily basis should attend the demonstration.

Access to existing security equipment

Make sure you know where and how your existing security equipment is set up so you can walk the technician through it at time of install.

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