On the day of your appointment, an on-site site contact is required for the TELUS technician(s) to start their service and to act as their point of contact.
Please ensure your on-site contact meets the following criteria:
Site accessibility and readiness for your service appointment
For a smooth appointment, ensure the following conditions are met at your service location site(s):
Other requirements for your appointment
In addition to ensuring your site is ready and an on-site contact is available for your appointment, you also need to meet product-specific requirements for your installation to take place. Find your product’s list of requirements below.
Business Connect
Confirm the following prior to your appointment:
TELUS Business TV
Confirm the following prior to your appointment:
TELUS Business Wi-Fi
Ensure you meet the following installation requirements for access point hardware prior to your appointment:
TELUS Office Phone and Internet
Confirm the following prior to your appointment:
If you ordered TELUS email:
TELUS Secure Business
Confirm the following prior to your appointment:
Need more time to prepare for your appointment?
If you’re unable to accommodate the requirements listed above or need more time to prepare for your appointment, avoid wait times and reschedule or cancel your appointment using the