Preparing for your TELUS service appointment — For TELUS Business customers

• They’re physically present for the appointment.

• They’re over the age of 18.

• They’re an authorized decision maker who can provide direction and any other requirements for the TELUS technician.

• They’re responsible for informing all office personnel and security of the upcoming appointment.

• They’re responsible for gathering approvals from building management for installation and potential drilling.

• They’re responsible for providing room access.

• TELUS technician(s) have access to the phone room and/or electrical room for the day of the installation: Building management personnel must be available to provide access to the main building’s phone room and/or electrical room. Keys should also be available for our technician(s) to access the phone room.

• Safe and reasonable access to the site(s): Move furniture or other materials to ensure there is a clear path to the phone room and/or electrical room, and/or areas where hardware will need to be installed.

• If your site(s) are undergoing renovation or construction: Ensure your site(s) have power and inside wiring completed.

  • Note

    : If existing wiring doesn’t meet TELUS' standards, additional charges may apply for a wiring upgrade. Charges may also apply if you request additional wiring.

Business Connect

• Type of installation service you require: Virtual install and professional installation (on-site) services are available, where charges apply for both options.

• Inside wiring is completed and internet jacks are available for desk phones.

• Internet and router are available and working and the on-site contact can provide the Wi-Fi password.

  • Note

    : See our

    router shopping and office network guide

    for help with setting up your office network to support Business Connect.

• On-site contact can access the email account where the activation link was sent and knows the account password.

• On-site contact can provide direction on company call-handling settings (e.g. setting devices to ring).

• On-site contact can provide a copy of the previous services bill to transfer numbers and is also able to sign a letter of authorization.

  • Note

    : If a router was purchased, a 20-minute interruption to your internet service is expected at installation.

TELUS Business TV

• Technician can be provided a site tour and appropriate access to rooms, as needed, to determine the location of the TV set(s). There must be five sets or less. 

  • Note

    : Additional installation charges may apply to any extra hardware or wiring work required. Prior consent will be obtained by the technician.

TELUS Business Wi-Fi

• You have either an interior wall (made of drywall only) or an exposed uncovered area (e.g. next to a Point of Sale machine), where the technician can install the access point device.

• The device should have an unobstructed line of sight to most coverage areas.

• The cable used for the Powered by Ethernet (POE) access point is long enough for your site setup. The maximum cable length available for PoE is 300 feet (100 metres).

TELUS Office Phone and Internet

• You have the necessary equipment ready for the installation, such as routers, modems, switches and any other networking devices required for your business internet connection.

• If you currently have internet service with another provider, your existing internet service should still be active. Do not cancel it until your TELUS High-Speed Internet is installed.

• If you ordered a static IP address, ensure the individual who manages your IT network will be available on the day of your installation.

  • Note

    : Once installation is complete, you'll need to configure the static IP addresses on your devices. These devices will not be available until you complete both the registration and configuration.

• After your internet is installed, you will need to configure your email addresses. Visit

  telus.com/BusinessEmail

  for more information.

TELUS Secure Business

• If you have an existing security system: The on-site contact knows where and how the existing equipment is set up, so they can walk the technician through it at the time of installation.

• The on-site contact will have the information of your emergency contact available at the time of installation (e.g. name, phone number, level of access, etc.). During the installation, the technician will provide a walk-through of how to add emergency contacts in case of an alarm.

• Everyone who will be using the system on a daily basis will be present at the time of installation: The technician will provide a demo that goes over the features of your system, including how to arm and disarm the equipment and how to use the TELUS Secure Business mobile app.

  • Note

    : If this isn’t possible, plan to have someone over the age of 18 available for the entire appointment, so they can learn the basic functions and share that information with other key users.