Preparing for your TELUS service appointment — For TELUS Business customers

On the day of your appointment, an on-site site contact is required for the TELUS technician(s) to start their service and to act as their point of contact.

Please ensure your on-site contact meets the following criteria:

For a smooth appointment, ensure the following conditions are met at your service location site(s):

In addition to ensuring your site is ready and an on-site contact is available for your appointment, you also need to meet product-specific requirements for your installation to take place. Find your product’s list of requirements below.

Confirm the following prior to your appointment:

Confirm the following prior to your appointment:

Ensure you meet the following installation requirements for access point hardware prior to your appointment:

Confirm the following prior to your appointment:

If you ordered TELUS email:

Confirm the following prior to your appointment:

If you’re unable to accommodate the requirements listed above or need more time to prepare for your appointment, avoid wait times and reschedule or cancel your appointment using the

My TELUS

online portal.

Find out

how to view and manage your TELUS Business service appointments

.

You can also

contact our support team

to cancel or reschedule your appointment.