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Pay bills, check data, change or renew plans, activate travel coverage, track orders – and much more.
Search our support articles for help with specific topics. Learn how to understand your bill, change your rate plan, transfer a phone number, choose travel coverage — and so much more.
Get help from a real person. Ask any question to a support agent using our trackable My TELUS ticketing system and get a reply within 2 business days.
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As of May 15 transactions such as PIN resets, payment updates, SIM Swaps and data top-ups can only be done via My TELUS and will no longer be supported by phone or chat.
Learn how to pay your bill, check your data, manage your services and find answers to common questions all online.
Report an outage or check for any existing outages impacting your business.
Check the status of your TELUS orders using My TELUS. If you don’t have a My TELUS account yet, you can check the status of your mobility orders using the order tracking page.
Submit a support inquiry to get in touch with our business support experts within a few business days.
If you’ve already contacted TELUS and your issue remains unresolved, expedite your request here.
Our goal is to satisfy our customers and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with TELUS, view further options.