Understanding your TELUS Business bill & charges
Learn more about how to understand your bill and charges, plus get answers to some commonly-asked questions.
My first TELUS bill is higher than expected
My TELUS Business bill is higher than I expected
What types of overage costs can I incur?
What types of third-party charges can I incur?
What type of one-time charges can I incur?
How do multi-line discounts work?
How are partial charges applied?
How are long distance charges calculated?
How are call forwarding charges calculated?
How are overages calculated?
I didn't get my invoice – what do I do?
TELUS Business Billing and Charges Lexicon
Don't understand a TELUS billing term? Here's a lexicon of the common terms you may see on your TELUS Business bill:
Balance Forward/Previous Charges
Early Device Upgrade Fee/Device Balance
Pro Rata / Partial charges / Subscription adjustment