Transfer your phone number

You can transfer any existing Canadian number to your TELUS Business Mobility account, including landline numbers, once you have received your device and have set up your My TELUS account.

Before you start the phone number transfer process

Please ensure that:

You have your device with your old SIM card powered on or with your old eSIM still active. You will be sent a text message from your previous service provider on the number you want to transfer. You must respond to that message to confirm the transfer. Do not discard your old SIM or delete your old eSIM
You have an active TELUS Mobility account
The area code of your existing phone number matches your local service area
The number you intend to transfer to TELUS is active
You have your phone, account number of your previous service provider and, if possible, your service agreement when you move your number

Important:
 Please do not cancel your account with your previous service provider until your number is successfully transferred to TELUS. Once the transfer is complete, your previous service will be automatically cancelled.

For iPhone eSIM users

Here’s how you can make sure the old service provider’s eSIM is still active so that you will receive the security verification text message:

When porting in to TELUS, from your iPhone, go to
Settings
, then
Cellular
Please make sure the eSIM of your old service provider is
On
. This way you can receive the security verification text message from your old service provider
Reply
Yes
so that your phone number can be ported in to TELUS

Important
: Please do not select Delete eSIM
 for your old service provider before porting is completed. If the eSIM of your old service provider is erased, you will not be able to receive the Security Validation text message. Therefore, your phone number will not be ported to TELUS.

Transfer your phone number / iPhone Delete eSIM

For Android eSIM users

Here’s how you can make sure the old service provider’s eSIM is still active for you to be able to receive the security verification text message:

When porting in to TELUS, from your Android phone, please go to
Settings> Network & internet > SIM
Please make sure the eSIM of your old service provider is “
Active
”. This way you can receive the security verification text message from your old service provider
Reply “
Yes
” so that your phone number can be ported to TELUS

Important
: Please do not click on Erase SIM
 under your “Old Service Provider” before porting is completed. 

Transfer your phone number / Android Erase SIM

If the eSIM of your old service provider is erased, you will not be able to receive the Security Validation text message. Therefore, your phone number will not be ported to TELUS.

Processing time

Transfer your number to TELUS Mobility from another provider

To request a phone number transfer during a new activation, please complete the Phone Number
 section on the checkout page if your existing number is from a Canadian carrier other than Koodo or Public Mobile, and simply follow these steps:

Note
: Please have your device with your old SIM or eSIM in hand, and keep your number active with your previous service provider until you complete the transfer.

Do not discard your old SIM card or delete your old eSIM. Have your old SIM or eSIM in a phone that is powered on nearby as it will be required to verify your transfer request from your previous service provider
Select
“I would like to bring my current number from a different service provider”
Enter your
existing phone number
Select
Verify
Once verified, enter your
previous service provider's account number
or
PIN code
Select
"I am authorized to transfer phone numbers and to cancel my account from my previous provider."
Select
Continue
to continue to the payments page and complete your order
For additional security and to validate the transfer, your previous service provider may send you a text on the number you’re looking to transfer, to validate that you want the transfer. Please follow the instructions in the message
within 90 minutes
to approve the transfer
To complete the transfer, once you receive your device, please call
1-877-868-3587
or
1-877-TO-TELUS
from the number you want to transfer and select
option 2
. This will automatically complete the transfer

Transfer your number to TELUS Business Mobility from Koodoo or Public Mobile

If you have a Koodo or Public Mobile number that you would like to transfer, please do not
select 
“I would like to bring my current number from a different service provider”. Simply select your city in the phone number section of the checkout page to get a temporary TELUS number. 

Once you receive your device and SIM card, follow these steps to request a transfer through My TELUS:

Have your device with your old SIM card powered on or with your old eSIM still active, as it will be required to verify your transfer request from your previous service provider, and please keep your number active with your previous service provider until you complete the transfer.
Log in to
My TELUS
or register at
telus.com/MyTelus
Go to
Plans & Devices
and select the number you want to change
Select
Manage your phone number
Select
Transfer your number
Enter the
phone number
you'd like to transfer to TELUS, then select
Next Step
Enter the required details from your
current service provider
, then select
Next Step
Review and confirm the details provided, then select
Submit
You will receive a text message on the old SIM card or eSIM from your previous service provider within a few minutes. You must respond to the text message to confirm the transfer
within 90 minutes

Transfer an existing number to a Certified Pre-Owned phone

Check the status of your transfer

Before transferring from TELUS to another provider

Please ensure that:

You have contacted our agents to notify them of your intention to transfer out.
- They can be reached here:
  Business Mobility number:
  1-866-558-2273
  or dial *611 on your TELUS device
  Business Wireline number:
  1-800-361-3311

Important:
 Please do not cancel your account until your number is successfully transferred out. Once the transfer is complete, your service will be automatically canceled.