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COVID-19:Learn how we’re supporting communities and helping Canadians stay connected.

ADT is now TELUS SmartHome Security

As part of the TELUS family, ADT’s proven commitment to keeping Canadians safe is now powered by TELUS’ award winning network. For existing ADT.ca customers, you’re in the right space to get support for anything you need or can log in to your ADT by TELUS account for account inquiries & billing information.

Learn More
Support
SmartHome Security support
Mobile app and web portal

SmartHome Security support

For your Home Security service & related devices

Download the TELUS SmartHome app

Step-by-step installation guides

DIY installation videos

Manage video recording rules

View your video clips

Set up notifications and alerts

Forgot your username or password

Troubleshoot outdoor camera to the internet

Troubleshoot Doorbell Camera to the internet

Here you can browse all of our articles

  • Getting started
  • Mobile app and web portal
  • Panel, hub and sensors
  • Video cameras
  • Automation devices
  • About the TELUS SmartHome app
  • Log in to your TELUS SmartHome Security account
  • Using Touch ID or Face ID to login to your TELUS SmartHome app
  • SmartHome features availability
  • How to rearrange my home page
  • Add the TELUS SmartHome widget to your mobile phone
  • How to set up Siri shortcuts
  • Manage multiple SmartHome accounts on your mobile app
  • Set up personalized notifications and alerts in mobile app and web portal
  • Set up Unexpected Activity Alert notifications
  • Set up Critical Alert notifications
  • How to use Geo-Services
  • How to override Do Not Disturb mode on Android
  • Arming and disarming your system using the mobile app or web portal
  • Cancel an alarm using your mobile app
  • Bypass a sensor
  • Managing your emergency contact information
  • Add or edit user access and codes
  • How to unlock your Smart Door Lock
  • Viewing and sharing Highlights in mobile app and web portal
  • How do Scenes work?
  • How to use Scenes
  • How do power outage notifications work?
  • How do I view my Event History?
  • Manage or troubleshoot my devices

View related products & services

  • Account & Billing support
  • TELUS Custom Security support

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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish) and Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about TELUS’ commitments to Reconciliation.
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