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COVID-19: Learn how we’re supporting communities and helping Canadians stay connected.
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Keeping you connected during COVID-19
Reconnecting your Video Camera to the internet
Panel and sensors installation guides
Reconnecting your Doorbell Camera to the internet
Viewing and sharing Highlights in mobile app and web portal
Set up personalized notifications and alerts in mobile app and web portal
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Getting started
Mobile app and web portal
Panel and sensors
Video cameras
Automation devices
Getting started
Mobile app and web portal
Panel and sensors
Video cameras
Automation devices
Getting started with your mobile app and web portal
About the TELUS SmartHome app
Log in to your TELUS SmartHome Security account
Using Touch ID or Face ID to login to your TELUS SmartHome app
SmartHome features availability
Configuring your mobile app and web portal
How to rearrange my home page
Add the TELUS SmartHome widget to your mobile phone
How to set up Siri shortcuts
Manage multiple SmartHome accounts on your mobile app
Managing your notifications
Set up personalized notifications and alerts in mobile app and web portal
Set up Unexpected Activity Alert notifications
Set up Critical Alert notifications
How to use Geo-Services
Arming and managing alarms
Arming and disarming your system using the mobile app or web portal
Cancel an alarm using your mobile app
Bypass a sensor
Managing your emergency contact information
Managing user access
Add or edit user access and codes
How to unlock your Smart Door Lock
Frequently asked questions
Viewing and sharing Highlights in mobile app and web portal
How do Scenes work?
How to use Scenes
How do power outage notifications work?
How do I view my Event History?
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Troubleshooting your devices
Manage or troubleshoot my devices
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