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Text DONATE to 41010 to give $20 to the @FriendlyFuture Foundation to help Hurricane Dorian recovery efforts in Atlantic Canada.
Support
Mobility
Devices
Sonim XP5

Get help with your Sonim XP5

Select different device

New to Sonim XP5

  • Performing a Factory Reset
  • Understanding the Device Buttons and Features
  • Sending a Text with an Attachment
  • Changing Notification Sounds
  • Accessing Settings
  • How to
  • Warranty & Repair
  • Network features
  • Related articles
  • Learn more

How to

Current software version
Sonim XP5

Using a screen reader?
Try our text version.

  • Understanding the Device Buttons and Features
  • Understanding Indicator Icons
  • Unlocking the Screen
  • Inserting and Removing the SIM Card
  • Inserting and Removing the SD Card
  • Changing the Language
  • Setting Up Link
  • Syncing Contacts in Link
  • Adding a Contact in Link
  • Adding a Group in Link
  • Making a One-to-One PTT Call
  • Making a Group PTT Call
  • Changing the Presence State
  • Opening Apps
  • Managing Open Apps
  • Changing the Wallpaper
  • Restarting Your Phone
  • Accessing Settings
  • Managing the Battery
  • Managing the Device Memory
  • Managing App Power Usage and Force Closing Apps
  • Checking for and Installing System Updates
  • Changing Lock Screen Security
  • Adjusting the Screen Timeout
  • Configuring Location Settings
  • Changing Notification Sounds
  • Performing a Factory Reset
  • Using Your Phone
  • Changing Call Settings
  • Importing and Exporting Contacts
  • Adding a Contact
  • Adding a Picture to a Contact
  • Adding a Contact to Favourites
  • Sending a Text with an Attachment
  • Changing Message Settings
  • Deleting Conversations
  • Taking a Picture
  • Capturing a Video
  • Changing the Picture Storage Location
  • Connecting to Wi-Fi™
  • Pairing with a Bluetooth® Device
  • Using Airplane Mode
  • Accessing Mobile Network Settings
  • Clearing Browsing Data
  • Bookmarking Websites
  • Changing Content Settings
  • Managing Browser Tabs

Using a screen reader? Try our text version.

Warranty & Repair

Warranty information

All Sonim phones purchased through TELUS are covered by a three year comprehensive warranty starting from the date of purchase, covering manufacturing defects, failures and accidental damage. If you are having issues with your device, you can bring it to a TELUS location for repair.
Learn about Easy Repair

Get hands-on help

Take advantage of a complimentary, one-on-one TELUS Learning Centre session to get the most out of your device and services.
Learn more

Check your coverage

You can check your coverage and warranty status at any time online. If you’re having problems with your device, find next steps for repair based on your warranty coverage.
Check your status

Network features

Sonim XP5 Specifications
Wireless Public Alerts (WPA)
Voice over LTE (VoLTE)
Wi-Fi Calling
Visual Voicemail (VVM) Capable
Current software versionProprietary

Related articles

  • Activate your mobile device
  • Device balances
  • Travelling with your mobile device
  • Unlock your TELUS mobile device
  • Troubleshoot incoming text message problems

Learn more

  • Support from Sonim

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