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TELUS Home Assistant (Beta) on the Google Assistant

Voice control your Optik TV with the Google Assistant

What is TELUS Home Assistant?


TELUS Home Assistant Action on the Google Assistant gives you hands-free voice control of your Optik TV. Don’t have Optik TV? View our packages and sign up today.

We are excited to have you try our Beta version of the TELUS Home Assistant Action. This version is currently in development and testing so that we can improve the experience before its official release. Therefore, we invite you to share feedback and get additional support on our community forum, Neighbourhood.

Once the Action is officially released, you will need to take a few steps, such as re-linking via the Google Assistant app, in order to experience the full capabilities of the TELUS Home Assistant Action.

Supported devices


Any Google Assistant enabled device, including:

  • Google Home
  • Google Mini
  • Google Max
  • Third party speakers integrated with the Google Assistant
  • The Google Assistant app downloaded on select iOS and Android smartphones and tablets

Don’t have a smart speaker device? Find out if your phone or tablet can be enabled with the Google Assistant by visiting Google Assistant Help, or purchase a Google device by shopping on TELUS.com.

Get started


Once your Google device is set up, or you downloaded Google Assistant on your smartphone or tablet, link Optik TV to Google Assistant to begin using your voice to control your Optik TV.

Instructions for Google Home devices

Need help setting up your Google device? Visit the Google support site.

  1. Login to your Google Home app on your mobile device using your Google account
  2. On the App, select Settings then More settings
  3. Select Assistant from the top bar
  4. Scroll and select Home control
  5. Press the + sign in the bottom right-hand corner to add a new home control device
  6. Use the search bar to find TELUS Home Assistant
  7. Select My TELUS or Optik TV account and login
  8. Go to your Optik TV and tune to channel 9097 to identify your digital box name
  9. Go back to the Google Home Assistant app on your mobile device and review the TELUS Terms of Service & Privacy Policy. Select Allow then Done to exit the confirmation page
  10. On the Assign rooms screen, assign the identified digital box name to a room
  11. Important: Give your Optik digital box a nickname. First, navigate back to Home control. Under the Devices tab, select the identified digital box. Select the pencil next to Set a nickname and provide a nickname

Pro-tip: Keep it short and simple!

This is how you will tell Google which digital box to command. For example, nickname one box "Living Room TV" and another "Bedroom TV" and say “Hey Google, search for Game of Thrones on Living Room TV.”

Instructions for Google Assistant on supported smartphones & tablets

  1. Login to the Google Assistant app on your smartphone using your Google account
  2. On the Google Assistant app, select the explore icon in the top right-hand corner
  3. Select the three-dot icon in the top right-hand corner then select Settings from the pop-up menu
  4. Scroll and select Home control
  5. Press the plus sign in the bottom right-hand corner to add a new home control device
  6. Use the search bar to find TELUS Home Assistant
  7. Select My TELUS or Optik TV account and login
  8. Go to your Optik TV and tune to channel 9097 to identify your digital box name
  9. Go back to the Google Home Assistant app on your mobile device and review the TELUS Terms of Service & Privacy Policy. Select Allow then Done to exit the confirmation page
  10. On the Assign rooms screen, assign the identified digital box name to a room
  11. Important: Give your Optik digital box a nickname. First, navigate back to Home control. Under the Devices tab, select the identified digital box. Select the pencil next to Set a nickname and provide a nickname

Once you're all set up, check out the list of voice commands (below) that are compatible with Optik TV.

Commands for your Optik TV


Try the following voice commands:

Change channel by name or number:

  • "Hey Google, tune to CNN on <device nickname>"
  • "Hey Google, change to channel 101 on <device nickname>"

Search by title or actor:

  • "Hey Google, show me Game of Thrones on <device nickname>"
  • "Hey Google, show me Tom Cruise on <device nickname>"

Open apps, guide and recordings:

  • "Hey Google, open Netflix on <device nickname>"
  • "Hey Google, launch Youtube on <device nickname>"
  • "Hey Google, open Guide on <device nickname>"
  • "Hey Google, launch PVR storage on <device nickname>"
  • "Hey Google, go to recordings on <device nickname>"

Note: Once you launch an App, you must use your remote to navigate.

Play, pause, stop, rewind & fast-forward by duration:

  • "Hey Google, pause <device nickname>"
  • "Hey Google, rewind by 10 minutes on <device nickname>"
  • "Hey Google, fast-forward by 60 seconds on <device nickname>"

Get recommendations:

  • "Hey Google, launch recommendations on <device nickname>"
  • "Hey Google, go to what to watch on <device nickname>"
  • "Hey Google, launch on now on <device nickname>"

Volume control:

  • "Hey Google, mute <device nickname>"
  • "Hey Google, unmute <device nickname>"
  • "Hey Google, increase volume by 3 points on <device nickname>"
  • "Hey Google, decrease volume by 5 on <device nickname>"

Did you know?


You can ask Google about your TELUS Mobility and Home Solutions accounts by enabling the TELUS Action. For example, ask Google about your bill. Visit the TELUS Action page to learn more.

Known Issues


Visit our list of known issues that we are working to resolve throughout the beta version of the TELUS Home Assistant. If your issue is not covered, please visit the Neighborhood community to share your feedback for future improvements.

Got questions?


Visit our FAQ page for more information.

Need help?


Try the following tips to quickly troubleshoot:

  1. Say the command differently or be more specific. Try using a different verb or say the nickname of the digital box (i.e. instead of saying "Hey Google, show me the news," try saying "Hey Google, tune to CNN on Living Room TV")
  2. Unlink and relink the TELUS Home Assistant Action by going to Home Control on your Google Home App. Select the drop down on top the top right corner > Manage accounts > TELUS Home Assistant under Linked Services to unlink. To relink, refer above to Get Started section above
  3. Set a nickname for your TV and tell Google at the end of each command which TV you are referring to
  4. Check the Wi-Fi connection. Ask your device "Hey Google, what’s the weather today?" to easily confirm if it is connected to the Internet
  5. Visit Google Home Help to troubleshoot your device

Still having issues? Visit Neighbourhood to get support from our Neighbourhood community.

By enabling this action, you are agreeing to TELUS Terms of Service & Privacy Policy.

*TELUS Home Assistant is available to residential customers who are subscribed to TELUS Optik TV with a Google Assistant enabled iOS or Android smartphone and/or Google Home device.

Google and Google Home are trademarks of Google LLC.

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