Smart device installation guides

Self-installation instructions for smart devices

Smart Light Bulb


Connect Smart Light Bulb to control panel

Depending on the type of control panel you have, follow the steps below to connect your Z-Wave Light Bulb to the control panel.

Do you have a Qolsys IQ2 Panel?

  1. Insert the light bulb into the desired light socket or lamp
  2. Follow these steps using your control panel’s touchscreen
  3. Tap or swipe down from the top of the screen to open the menu
  4. Select Settings
  5. Select Advanced Settings
  6. Enter your Master code (Disarm code)
  7. Select Z-Wave Devices
  8. Select Add Device
  9. Select Include. Your control panel will search for nearby Z-Wave devices in learn mode. If it does not connect, the device may not be near enough to the control panel, or the learning process may not have been triggered. Move the device closer and retry
  10. Trigger the light bulb by turning it on/off. The Smart LED Light Bulb will flash twice when it has been added
  11. Customize your device name using the control panel
  12. Click Add to save the information and complete the process
  13. Your device should now be connected to your SmartHome and ready to use
  14. Leave the socket or the lamp the light bulb is plugged into in the 'On' position in order to remotely control the device from your SmartHome App, control panel or web portal

Do you have a 2GIG control panel?

  1. Insert the light bulb into the desired light socket or lamp
  2. Follow the steps using your control panel’s touchscreen
  3. Check to see if the Z-Wave feature is enabled on your control panel:
  • Select Services on the main screen
  • If "Z-Wave Feature Not Available" message appears, call 1-855-255-8828 to have Z-Wave activated on your account

If “Z-Wave” is listed, continue with the following steps:

  1. Select Z-Wave
  2. Select Toolbox on the bottom right-hand corner
  3. Enter your Master code (Disarm code)
  4. Select Add Devices
  5. Your control panel will search for nearby Z-Wave devices in learn mode. If it does not connect, the device may not be near enough to the control panel or the learning process may not have been triggered. Move closer and retry
  6. Trigger the light bulb by turning it on/off. The Smart LED Light Bulb will flash twice when it has been added
  7. You should see an indication in the control panel that the device was added to the network
  8. Your device should now be connected to your SmartHome and ready to use. The device will appear in the list of switches. It should display as multi-level switch
  9. Leave the socket or lamp into which the light bulb is plugged in the 'On' position in order to remotely control the device from your SmartHome App, control panel or web portal

Note: If the control panel shows the addition failed, repeat steps 2 to 9.

Troubleshooting
If you have trouble adding the Z-Wave LED light bulb to a group it may be that the Home ID and Node ID were not cleared from it after testing. You must first 'Reset Unit' to remove it from the network. Although adding it to a group includes it in the network, removing it from a group does not remove it from the network. If removed from a group, it functions as a repeater (only). 'Reset Unit' removes it completely from the network.

Smart Plug (Appliance or Dimmer)


Connect Smart Plug to control panel
Depending on the type of control panel you have, follow the steps below to connect your Z-Wave Smart Plug to the control panel.

Do you have a Qolsys IQ2 Panel?

  1. Plug in your device near your Qolsys Control Panel
  2. Follow these steps using your control panel’s touchscreen
  3. Tap or swipe down from the top of the screen to open the menu
  4. Select Settings
  5. Select Advanced Settings
  6. Enter your Master code (Disarm code)
  7. Select Z-Wave Devices
  8. Select Add Device
  9. Select Include. Your control panel will search for nearby Z-Wave devices in learn mode. If it does not connect, the device may not be near enough to the control panel, or the learning process may not have been triggered. Move the device closer and retry
  10. Press the learn button on the front of the plug-in appliance or dimmer module twice
  11. Customize your device name using the control panel
  12. Click Add to save the information and complete the process
  13. Your device should now be connected to your SmartHome and ready to use

Do you have a 2GIG Control Panel?

  1. Plug in your device near your 2GIG Control Panel
  2. Follow the steps using your control panel’s touchscreen
  3. Check to see if the Z-Wave feature is enabled in your control panel
  • Select Services on the main screen
  • If "Z-Wave Feature Not Available" message appears, call 1-855-255-8828 to have Z-Wave activated on your account

If “Z-Wave” is listed, continue with the following steps:

  1. Select Z-Wave
  2. Select Toolbox on the bottom right-hand corner
  3. Enter your Master code (Disarm code)
  4. Select Add Devices
  5. Your Control Panel will search for nearby Z-Wave devices in learn mode. If it does not connect, the device may not be near enough to the Control Panel or the learning process may not have been triggered. Move closer and retry
  6. Press the learn button on the front of the plug-in appliance or dimmer module twice
  7. You should see an indication in the control panel that the device was added to the network
  8. Your device should now be connected to your SmartHome and ready to use

How to set up and use

Dimmer: The Dimmer module can be used to control any lamp with a dimmable light bulb. The lamp can toggled on/off and have brightness adjusted remotely via the control panel or your TELUS SmartHome app.

Note: It will not work if connected to an existing dimmer switch circuit wired in your home.

Appliance: The Appliance module can be used to control any electronic appliance that can be powered off. It can be used for lightbulbs or lamps that do not have dimming capabilities. The appliance plugged into it can be toggled on/off remotely via your control panel or TELUS SmartHome app.

Smart Door Lock


Tools you will need

  • Phillips head screwdriver
  • 4 AA batteries
  • Ruler or tape measure
  • Hammer and wood block (if using a drive in latch)

Note: Do not use an electric drill or an electric screwdriver to tighten screws.

Pre-installation checklist

  1. Check door. Make sure the corners are straight and the door opens and closes with ease. If the deadbolt does not align easily when closed, the Smart Door Lock may not work properly. Make sure the door closes properly before beginning Smart Lock installation
  2. Do you have an existing deadbolt? The Smart Door Lock replaces an existing deadbolt. If you do not have an existing deadbolt, additional carpentry work will be required to install one before the Smart Door Lock can be used
    Note: Smart Door Locks do not work with mortise cylinder locks or a bolt attached to door knob/handle.
  3. Check door thickness. Check the thickness of the door. The standard size will be between 1-⅜” or 35 mm and 1-¾” or 44 mm. The Smart Door Lock only works for doors that are up to 2” or 51 mm thick. If the door is more than 2” thick, up to 2 -½” or 64 mm, a thick door kit can be purchased from the manufacturer
  4. Check latch. The door jamb (the hole in the wall that deadbolt slides into) must be large enough for the Smart Lock latch: 1” (25 mm) in diameter and 1” deep
  5. Measure center of door lock to door edge. Confirm that the distance between the center of the door lock to the door edge is between 2-⅜” or 60 mm and 2-¾” or 70 mm. These dimensions are required for the Smart Door Lock

Once you have verified that the door meets all the requirements, you can proceed to connecting the door lock to your control panel. If the door does not meet all the requirements, you will need to find a carpenter to fix or modify the door to work with the Smart Door Lock.

Connect Smart Door Lock to control panel

Remove the battery pack from the interior of the lock and insert the batteries. Insert the battery pack back into the interior of the lock. You will hear a beep and see a red or orange light. When the light disappears, it is ready to be connected to the control panel. The lock must stay stationary for a total of 60 seconds during the connection process.

Do you have a Qolsys IQ2 Panel?

Make sure the door lock is within 12” from the control panel when performing this step. To connect a Smart Door Lock to the control panel, follow the steps below.

  1. Tap or swipe down from the top of the screen to open the menu
  2. Select Settings
  3. Select Advanced Settings
  4. Enter your Master code (Disarm code)
  5. Select Z-Wave Devices
  6. Select Add Device
  7. Select Include. Your control panel will search for nearby Z-Wave devices in learn mode. If it does not connect, the device may not be near enough to the control panel, or the learning process may not have been triggered. Move the device closer and retry
  8. Press learn button, which is the (A) button on the lock (device should be within 12” from the control panel during this time)
  9. Customize your device name using the control panel
  10. Click Add to save the information and complete the process
  11. Your device should now be connected to your SmartHome and ready to install

Do you have a 2GIG Control Panel?

Make sure the door lock is within 12" from the control panel when performing this step. To connect a Smart Door Lock to the control panel, follow the steps below.

  1. Check to see if the Z-Wave feature is enabled on your control panel
  • Select Services on the main screen
  • If the "Z-Wave Feature Not Available" message appears, call 1-855-255-8828 to have Z-Wave activated on your account

If “Z-Wave” is listed, continue with the following steps:

  1. Select Z-Wave
  2. Select Toolbox on the bottom right-hand corner
  3. Enter your Master code (Disarm code)
  4. Select Add Devices
  5. Your control panel will search for nearby Z-Wave devices in learn mode. If it does not connect, the device may not be near enough to the control panel, or the learning process may not have been triggered. Move closer and retry
  6. Press the learn button, which is the (A) button on the lock (device should be within 12” from control panel during this time)
  7. You should see an indication in the control panel that the device was added to the network
  8. Your device should now be connected to your SmartHome and ready to install

Physical installation

Tip: Avoid mixing up screws from the old door lock and the new door lock as this will cause issues with the installation. Make sure you are using the correct screws by keeping the old and new sets of screws separate. Also, note the type of screw that you should be using according to the installation instructions.

1. Adjust latch
Next, install the hardware onto the door. Determine which latch you will need to install -- a standard drive in latch or a latch with a faceplate (see figure below).

Adjust the latch length if needed. If the center of the bore hole to the edge of the door is 2-⅜” (60 mm), you do not need to adjust the latch length. If distance is 2-¾” (70 mm), adjust the latch length by turning it 180 degrees clockwise to extend (see figure below).

Make sure the D shape is facing up and the latch is extended (see yellow highlights above). Then, insert the latch into the opening in the side of the door. Secure the latch into place with the wood screws provided using a Phillips screwdriver.

2. Attach keypad to the door
For a 1-½” (38 mm) hole, simply attach keypad by threading the cable underneath the latch and making sure the D shape on the shaft extending from the keypad is facing up.

For a 2-⅛” (54 mm) hole, attach the adapter before attaching the keypad to the door.

Next, take the back plate and attach to the other side of the door hole. Thread the cable through the center hole of the back plate and slide cable down to smaller slot underneath.

Insert screws into the back plate and give it a few turns by hand first before using a Phillips screwdriver to tighten the back plate to the door. Before tightening the screws completely, check that the keypad on the front of the door is square. Insert the key into the lock and turn a few times to ensure the latch extends and retracts without any resistance.

Once you have confirmed the lock is operating smoothly, leave the key in the door with the latch extended and finish tightening the screws in the back plate.

3. Install interior lock
Remove the battery pack from the interior lock. Connect the cable from the interior lock to the cable coming from the keypad. Tuck the cable into the back of the lock.

Make sure the rounded part of the D shape on the shaft from the interior lock is facing up. It should match the D shape of the shaft coming from the keypad. Slide the lock into the back plate.

Secure the lock to the back plate by inserting the screws on both sides and tightening.

4. Perform door handing process
This step lets the lock know if it’s a right-handed door or a left-handed door. Press and hold the lock button on the keypad while inserting the battery pack.

Continue to hold the button when the latch bolt starts moving as it goes through the calibration process. You will hear a beep followed by the latch bolt extending and retracting again. Then, another beep will sound, and after ten seconds two long beeps will sound. You can now let go. The door handing process is complete.

If the latch bolt does not extend and retract on its own when the battery pack is installed, remove the battery pack, wait 15 seconds and attempt this step again.

5. Attach inside lock cover
Match up the triangle on the cover to the triangle on the interior lock (see illustration below).

After attaching the cover to the lock, secure in place with the three screws -- one on each side and one at the bottom.

6. Install strike plate
Install the strike plate where the door latch extends to lock the door.

That’s it. Your Smart Door Lock is ready to use. Set codes on the TELUS SmartHome Web Portal.

Smart Garage Door Controller


Pre-installation checklist

To install the Z-Wave Garage Door Controller, you will need the following tools:

  • Screwdriver or power drill
  • Hammer
  • Ladder

Product components included in the package:

  • Garage door controller
  • Adjustable mounting bracket
  • Tilt sensor and mounting tape
  • Power supply
  • Power supply retaining bracket
  • Wire ties, mounting screws and anchors

Specifications:

  • Can be installed on sectional type (roll up) doors only. Do not install on one-piece doors
  • Operating temperature: -20° to -50°C (GD00Z-4 and Tilt Sensor)
  • Tilt Sensor Range: 100” line-of-sight to GD00Z-4 controller

Connect Smart Garage Door Controller to control panel
To connect your Z-Wave Smart Garage Door Controller to the control panel, follow the steps below appropriate for the type of Control Panel you have.

Do you have a Qolsys IQ2 Panel?

  1. Plug in the Garage Door Controller near the control panel to give it maximum chance to connect, and then move it to your garage once connected
  2. Follow these steps using your control panel’s touchscreen
  3. Tap or swipe down from the top of the screen to open the menu
  4. Select Settings
  5. Select Advanced Settings
  6. Enter your Master code (Disarm code)
  7. Select Z-Wave Devices
  8. Select Add Device
  9. Select Include. Your control panel will search for nearby Z-Wave devices in learn mode. If it does not connect, the device may not be near enough to the control panel, or the learning process may not have been triggered. Move the device closer and retry
  10. Press the small button on the side of the Garage Door Controller to connect
  11. Customize your device name using the control panel
  12. Click Add to save the information and complete the process
  13. Your device should now be connected to your SmartHome and ready to use

Do you have a 2GIG Control Panel?

  1. Plug in the Garage Door Controller near the control panel to give it maximum chance to connect, and then move it to your garage once connected.
  2. Check to see if the Z-Wave feature is enabled on your Control Panel
  • Select Services on the main screen
  • If "Z-Wave Feature Not Available" message appears, call 1-855-255-8828 to have Z-Wave activated on your account

If “Z-Wave” is listed, continue with the following steps:

  1. Select Z-Wave
  2. Select Toolbox on the bottom right-hand corner
  3. Enter your Master code (Disarm code)
  4. Select Add Devices
  5. Your control panel will search for nearby Z-Wave devices in learn mode. If it does not connect, the device may not be near enough to the control panel, or the learning process may not have been triggered. Move closer and retry
  6. Press the small button on the side of the Garage Door Controller to connect
  7. You should see an indication in the control panel that the device was added to the network
  8. Your device should now be connected to your SmartHome and ready to install

Physical installation

  1. Unplug the Garage Door Controller whilst you’re physically installing
  2. Attach tilt sensor mounting plate to the top control panel of the garage door. Use double-sided tape (if tape then wipe down surface for maximum stickiness) or the two mounting screws supplied. Drill 1/16” pilot holes if required. Make sure the arrows on the mounting plate point up
  3. Activate the sensor by removing the battery protection pull strip
  4. Snap the sensor onto the mounting plate. Make sure the arrow on the sensor is facing up
  5. Mount the garage door controller above the garage door opener or to the garage opener’s metal brackets with the mounting bracket

To mount the device to the ceiling above the garage opener, follow these steps:

  1. Use the four screws and anchors to mount the device above the garage door opener
  2. Mark the four holes for where you will install the device into the ceiling with a screwdriver or pencil
  3. Pre-drill holes into the ceiling where you marked them earlier with a 3/16” drill bit
  4. Tap in anchors gently into pre-drilled holes with a hammer
  5. Mount the garage door controller to the ceiling with screws

Note: Typically it is best to mount on the ceiling near the opener and a power outlet (see figure below).

To mount the device to the metal brackets with the mounting bracket, follow these steps:

  1. Secure mounting bracket to the device with the supplied screws. The mounting bracket can be affixed in three different ways onto the device
  1. Use the nuts and bolts provided to attach the bracket and device to the garage door hardware. Make sure the device is clear of all moving parts of the garage door and the warning lamp is visible

To connect the wires:

Connect the wires from the garage door controller to the push button wall console terminals on the garage door opener. The terminals may be named "PWC", "WC", "PB", "Push Button", or "Red and White.” Terminal names and locations vary by model.

  1. Plug the power cord into the power input jack
  2. Remove the screw from the 120VAC outlet faceplate. Secure the retaining bracket to the faceplate with the provided screw. Snap the power supply into the bracket while plugging into the outlet

Connecting Smart Garage Controller to garage door mechanism:

  1. Restore power to your garage door opener
  2. Connect the system by using the garage door opener’s push button to manually open and close the door
  3. Use your control panel to activate the garage door opener
  4. The Z-Wave device will beep and flash for five seconds before the door moves. Be sure to stay clear of the door during this time

The Z-Wave controller is now set up to activate the garage door opener to open and close the door.

Notes:

  • If the door does not completely open or close after remote activation, the garage door controller will allow user to try to operate the door one more time. If the second attempt fails, it will go into lockout mode
  • If it is in lockout mode and will not accept remote commands, activate the door from the push button wall console
  • Once the system has initiated the movement of the garage door, another command cannot be sent for 30 seconds. This eliminates the chance of “bouncing” the garage door and possibly damaging the garage door opener

Smart Thermostat


Pre-installation checklist

Recommended tools:

  • Needle nose pliers
  • Phillips head screwdriver
  • Power drill
  • Pencil

1. Test the current system
Verify that the heating and/or cooling system is operating properly before you try to install the new thermostat.

Do not test the system by shorting electric terminals at furnace or air conditioner. This may damage the thermostat.

2. Check wiring to confirm low voltage thermostat system
Caution: Verify that the system is 24 VAC. If the old system is labeled as 120 or 240 volts or has wire nuts, the system is high voltage. Do not install the thermostat to a high voltage system. See FAQ for a breakdown of no-go installation options.

Identifying high voltage system

  • It has 2-4 thick, 14 gauge wires coming out of the back of the thermostat
  • Wires connect with wire nuts to corresponding wires coming out of the wall
  • It is labeled 110v, 115v or 240v

Identifying low voltage system

  • It will have between 2-9 thin, 18 gauge wires that come from the wall and connect to the thermostat terminals.
  • Wire terminals will have labels such as C, O, W, W2, Y, Y2, R, RC, RH, G, etc.

3. Turn power off heating and cooling
Turn all heating and cooling systems off. This can be done at the circuit breaker or you can turn off the power to the furnace at a switch nearby. Use a voltage detector to make sure there is no live current.

Caution: Do not remove the existing thermostat until power has been turned off at the circuit breaker.

Warning:
You can blow a transformer by not shutting off the HVAC/Furnace when changing thermostats. If you touch the C and R wires together you can blow the transformer or a fuse.

It is unlikely, but you can also burn up a thermostat by plugging in the wrong wires into the wrong terminals. Make sure you do not match color.

Also, make sure you don’t plug in high voltage (thick black wires) into the thermostat as this can burn up the thermostat.

4. Remove thermostat cover
Remove the cover from the existing thermostat. Do not disconnect the wires yet.

Tip: Take another picture of the wires to document connections for easy reference. Do not disconnect wires before labeling them.

5. Label all existing wires
Label all existing wires, one at a time, with the labels provided. Make sure the wires are labeled correctly. If you have an unidentified wire, it may be necessary to identify the wire where it connects to the heating or air conditioning equipment.

6. Remove old thermostat
Loosen the screws that are holding the wires in place and use your needle nose pliers if needed to disconnect all the wires. The wires might be tightly connected to the existing thermostat and require extra force to remove. If you do not have enough slack to label the wires, remove them one at a time and label them as you remove them. Unscrew the base plate from the wall to remove the old thermostat.

Tip: Remember to secure the wires so they don’t fall into the wall. You can do this by wrapping the wires around a pencil.

7. Install new baseplate
Use the bubble level provided on the back plate as a guide. Mark where the screws will go with a pencil through the screw holes on the back plate.

Tips:

  • If necessary, use the trim plate to cover up any marks or holes left from the old thermostat. Attach the trim plate before securing the back plate to the wall
  • Drill holes with 3/16” drill bit to tap in the drywall anchors for added support

Note: Before drilling, check that you are not drilling into electrical wires.

8. Connect the wires
Reconnect the wires to the new thermostat by matching the wire label to the corresponding terminal. When inserting the wire, you do not need to press down on the terminal tab. Once the wire is fully inserted, give it a slight pull and it should be locked in place. Take a picture for reference later. This information will be needed when configuring the thermostat.

Tips:

  • Make sure each wire is stripped to ⅛” before connecting
  • If you make a mistake connecting the wrong wire to a terminal, press down on the terminal tab with a pen to release the wire

Note: Do not press too hard on the terminal tab and use your pliers to remove the wire.

  • If you have a R wire, connect it to RH
  • If you have a RH & RC wire, remove the black jumper in the lower left corner of the back plate terminal board with needle nose pliers (see figure below)
  • If you have extra wires do not install them in the new thermostat. Please contact your local HVAC professional for additional assistance

Note: The C wire is not needed to complete a thermostat installation. It provides a constant 24 voltage to the thermostat. If the C wire is there, then we use it with the batteries as a backup.

If there is no C wire, we can use the Smart thermostat with just the batteries. There are many cases where older houses only have the RH and W wire. The thermostat will just be running on the batteries itself and will not drain the batteries. They will last up to a year maybe longer depending on usage.

9. Install the batteries
The thermostat can be powered by battery or 24 VAC. If a wall transformer is used to power the thermostat, connect between C and RH. Ensure the batteries are installed following the specified polarity markings on the thermostat.

10. Attach the Smart Thermostat
Verify that any excess wire is tucked back into the wall to allow room for the thermostat to sit flush against the back plate. Press the thermostat body firmly into the back plate mounted to the wall. Ensure that the pins on the body are correctly aligned with the header attached to the terminal board on the back plate. Failure to do so could cause damage to the thermostat.

11: Turn power back on
Restore power to all the heating and cooling systems. This can be done at the circuit breaker.

12. Connect Thermostat to control panel
Follow the appropriate steps below for connecting the smart thermostat to the main control panel depending on which system you are working with.

Do you have a Qolsys IQ2 Control Panel?

  1. Put the thermostat in 'Off' mode (no icons are lit)
  2. Follow these steps using your control panel’s touchscreen
  3. Tap or swipe down from the top of the screen to open the menu
  4. Select Settings
  5. Select Advanced Settings
  6. Enter your Master code (Disarm code)
  7. Select Z-Wave Devices
  8. Select Add Device
  9. Select Include. Your control panel will search for nearby Z-Wave devices in learn mode. If it does not connect, the device may not be near enough to the control panel, or the learning process may not have been triggered. Move the device closer and retry
  10. Press and hold the Down button on the thermostat to begin inclusion. Release the button when the 'Radio' icon lights up
  11. When the 'Radio' icon becomes solid, the thermostat has been successfully connected
  12. Customize your device name using the control panel
  13. Click Add to save the information and complete the process
  14. Your device should now be connected to your SmartHome and ready to use

Do you have a 2GIG Control Panel?

  1. Put the thermostat in 'Off' mode (no icons are lit)
  2. Check to see if the Z-Wave feature is enabled on your control panel
  • Select Services on the main screen
  • If "Z-Wave Feature Not Available" message appears, call 1-855-255-8828 to have Z-Wave activated on your account

If “Z-Wave” is listed, continue with the following steps:

  1. Select Z-Wave
  2. Select Toolbox on the bottom right-hand corner
  3. Enter your Master code (Disarm code)
  4. Select Add Devices
  5. Your control panel will search for nearby Z-Wave devices in learn mode. If it does not connect, the device may not be near enough to the control panel, or the learning process may not have been triggered. Move closer and retry
  6. Press and hold the DOWN button on the thermostat to begin inclusion. Release the button when the 'Radio' icon lights up
  7. When the 'Radio' icon becomes solid, the thermostat has been successfully connected
  8. You should see an indication in the control panel that the device was added to the network
  9. Your device should now be connected to your SmartHome and ready to use

Configure thermostat via TELUS SmartHome app or your TELUS Web Portal

  1. Log in to TELUS SmartHome App or your SmartHome account
  2. Select Setup Thermostat
  3. Enter a unique name for the device (e.g. Living Room Thermostat)
  4. Select Next
  5. Choose whether the system uses gas, oil or electric heat. Then select OK
  6. Refer to the picture you took during the installation to select the correct wired terminals. Tap Next
  7. Continue to the next screen since you did not have to remove the cover to see the wiring
  8. Confirm that the settings are correct. Select OK when done
  9. Check that all fields are correct and select Next when you’re ready to send the configurations to the thermostat

Z-Wave Repeater (Range Extender)


What is Z-Wave?

Z-Wave is an international wireless protocol standard for remote home automation, security and other applications. Embedded in each device, the Z-Wave smart chip enables two-way RF communication among hundreds of Z-Wave enabled devices, allowing products and services from multiple manufacturers to work seamlessly. TELUS Smart devices (excluding security sensors and cameras) use Z-Wave to communicate with your SmartHome account and the control panel.

Why do I need a repeater?

A Z-Wave repeater (also called range extender) can be added to your SmartHome network to extend the range of your Z-Wave mesh network to allow all your devices to communicate with each other. This is important, because signals can be lost when travelling over long distances, through walls (especially heavy materials) or past large metal fixtures. Install a Z-wave repeater between a distant or blocked device and the next closest device already connected to the network.

Connect Z-Wave Repeater to control panel
To connect your Z-Wave Repeater to the control panel, follow the steps below appropriate for the type of control panel you have.

Do you have a Qolsys IQ2 Panel?

To connect a Z-Wave Repeater to the Qolsys IQ Panel, follow the steps below:

  1. Plug in your device near your Qolsys Control Panel
  2. Follow these steps using your control panel’s touchscreen
  3. Tap or swipe down from the top of the screen to open the menu
  4. Select Settings
  5. Select Advanced Settings
  6. Enter your Master code (Disarm code)
  7. Select Z-Wave Devices
  8. Select Add Device
  9. Select Include. Your control panel will search for nearby Z-Wave devices in learn mode. If it does not connect, the device may not be near enough to the control panel or the learning process may not have been triggered. Move the device closer and retry
  10. Press the learn button on the side of the Z-Wave repeater
  11. Customize your device name using the control panel
  12. Click Add to save the information and complete the process
  13. Your device should now be connected to your SmartHome and ready to use
  14. You can unplug the device if needed and move it to the location of your choice

Do you have a 2GIG Control Panel?

  1. Plug in your device near your 2GIG Control Panel
  2. Follow the steps using your control panel’s touchscreen
  3. Check to see if the Z-Wave feature is enabled on your control panel
  • Select Services on the main screen
  • If "Z-Wave Feature Not Available" message appears, call 1-855-255-8828 to have Z-Wave activated on your account

If “Z-Wave” is listed, continue with the following steps:

  1. Select Z-Wave
  2. Select Toolbox on the bottom right-hand corner
  3. Enter your Master code (Disarm code)
  4. Select Add Devices
  5. Your control panel will search for nearby Z-Wave devices in learn mode. If it does not connect, the device may not be near enough to the control panel, or the learning process may not have been triggered. Move closer and retry
  6. Press the learn button on the side of the Z-Wave repeater
  7. You should see an indication in the control panel that the device was added to the network
  8. Your device should now be connected to your SmartHome and ready to use
  9. You can unplug the device if needed and move it to the location of your choice

Troubleshooting for Z-Wave Devices


Tips for avoiding the short range of devices

Because of the low power used by z-wave devices they may experience connection issues based on their proximity.

  • Use additional AC powered Z-Wave devices to relay signals to further away devices
  • Try Link Quality tests to verify that devices are in range of the panel
  • For devices that can't communicate directly with the panel, we recommend having a "Good" link quality in addition to having two other AC powered devices with a "Good" link quality as their neighbours
  • Avoid obstructions (such as brick walls and large appliances) for better connectivity results

Note: See below for a list of the materials that can cause problems and their relative blocking effect.

Z-Wave signal strength through different materials

MaterialSignal strength
Open air100%
Glass (0.3")80%
Wood (3")67%
Brick (8")50%
Concrete (4")40%
Masonry block (8")33%
Steel (0.2")20%
Reinforced concrete (4")17%

Other connection issues and tips
There are a few reasons a Z-Wave device might have difficulty connecting to a network. The list below has common causes to look for.

  • Ensure the Z-Wave device is fully powered either by a wall outlet or with sufficiently charged batteries. Refer to the device's manual to determine the best power supply
  • Ensure the Z-Wave device is within range of either the control panel or a Z-Wave device that acts as a repeater (typically AC-powered Z-Wave devices act as repeaters)
  • If the device is not compatible, it could have difficulty connecting to the network. Ensure the Z-Wave device is officially compatible with TELUS SmartHome. Visit TELUS SmartHome products and compatible devices to see a list of compatible devices
  • If the previous steps were taken, and the device still will not connect, try putting the control panel into delete mode and tripping the device. If the deletion is successful, try connecting the Z-Wave device again
  • If the Z-Wave device was unable to be deleted, try restarting the control panel and power the device off. Wait a moment then power the control panel and device on. Try to delete the device again

Clearing your device from the control panel
To delete your Z-Wave device off the control panel, follow the steps below appropriate for the type of control panel you have.

Do you have a Qolsys IQ2 Panel?

  1. Follow these steps using your control panel’s touchscreen
  2. Tap or swipe down from the top of the screen to open the menu
  3. Select Settings
  4. Select Advanced Settings
  5. Enter your Master code (Disarm code)
  6. Select Z-Wave Devices
  7. Select Clear Device. The control panel will send a “clear” signal
  8. Trigger device or press the learn button* to clear it from the system. The control panel returns to the Z-Wave Device menu when complete

Note: Learn button varies by device, but each device has a way to trigger pairing with the control panel. See reference table below.

Do you have a 2GIG Control Panel?

  1. Follow the steps using your control panel’s touchscreen.
  2. Check to see if the Z-Wave feature is enabled on your control panel
  • Select Services on the main screen
  • If "Z-Wave Feature Not Available" message appears, call 1-855-255-8828 to have Z-Wave activated on your account

If “Z-Wave” is listed, continue with the following steps:

  1. Select Z-Wave
  2. Select Toolbox on the bottom right-hand corner
  3. Enter your Master code (Disarm code)
  4. Select Remove Devices. The control panel will send a “clear” signal
  5. Trigger device or press the learn button* to clear it from the system

Note: Learn button varies by device, but each device has a way to trigger pairing with the Control Panel. See reference table below.

How to trigger each device in learn mode
For your SmartHome to learn a new device into the system, each device has a unique way to configure pairing. Do this action after initiating learning on the control panel.

DeviceLearn Trigger
Smart LightbulbPower the lightbulb off then on
Smart Plug (appliance or dimmer)Press the learn button on the front of the plug-in appliance or dimmer module twice
Smart Door LockPress the “A” button
Z-Wave RepeaterPress the button on the side of the device
Smart Garage ControllerPress the small button on the side of the device
Smart ThermostatWith the thermostat mode set to 'Off', press and hold the 'down' button on the thermostat. Release the button when the radio icon lights up.

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