You can transfer any existing phone number to your TELUS Mobility account, including numbers from other carriers and landline numbers. You can request a number transfer after you have received your device and have set up your My TELUS account. If you’re moving a Koodo or Public Mobile number to TELUS, please request a number transfer after receiving your device and SIM card. Your existing phone number will replace your temporary TELUS number once the transfer is complete.
You will need to have your old SIM card in a phone that is powered on. After following the steps below, you will be sent a security message from your old carrier on your old device. You must respond to the message to complete the number transfer. Do not discard your old SIM card.