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Lost or stolen mobile device

What to do if your mobile phone is stolen or lost

Locate your phone


If you have misplaced your Android or Apple phone, you can use your device’s tracking service to try to locate it and make it ring. For Android, visit Find My Device and for Apple, Find My iPhone on iCloud.

If you need assistance suspending service to your device


Log in to your My TELUS account and select Suspend or restore a device on the Plans & devices page.

We’ll suspend your service to prevent further unauthorized use - meaning extra charges for you.

Log in to your account.

Found your device?


If you find your device, to restore the service, please contact us.

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