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Lost or stolen mobile device

What to do if your mobile phone is stolen or lost

Locate your phone


If you have misplaced your Android or Apple phone, you can use your device’s tracking service to try to locate it and make it ring. For Android, visit Find My Device and for Apple, Find My iPhone on iCloud.

If you need assistance disabling your device


Canada toll-free: 1-866-558-2273

From another TELUS phone: *611

If you are roaming outside of the county +1-416-940-5995 open 24/7 (This is a free call only if called from a TELUS phone)

Replace or change your mobile device

Found your device?


If you find your device, to restore the service, please contact us.

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