Lost or stolen mobile device
What to do if your mobile phone is stolen or lost
Locate your phone
If you have misplaced your Android or Apple phone, you can use your device’s tracking service to try to locate it and make it ring. For Android, visitand for Apple, .
If you need assistance disabling your device
Canada toll-free: 1-866-558-2273
From another TELUS phone: *611
If you are roaming outside of the county +1-416-940-5995 open 24/7 (This is a free call only if called from a TELUS phone)
Found your device?
If you find your device, to restore the service, please.
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