Change your SIM card

If your phone is lost or stolen, you will have to suspend service to a lost or stolen device on the Device page.

For additional support, please visit the Lost or stolen mobile device page.

No matter where you are in your contract term, you may replace your device using one of the following methods:

• Purchase a new or refurbished phone
• Take advantage of our anytime device upgrades. Some conditions apply

If you are changing your existing SIM card, be sure to update your My TELUS profile with your new SIM number.

Update your SIM number in My TELUS

Register or log in to My TELUS and visit the change your SIM card page. If you have multiple subscribers or phone numbers, follow these steps below to bring your number to TELUS:

1. Go to Plans & Devices in My TELUS
2. Select the subscriber that will be swapping their SIM card
3. Select the Device tab
4. Select Swap your SIM card and follow the steps on that page

Once your My TELUS profile is updated, you can set up your SIM/eSIM card by following the steps below.

If you already have your new phone and it uses the same SIM card size as your current one, you can simply transfer your SIM into it.

Set up your SIM card

1. Make sure the device is turned off
2. Locate the SIM card slot and insert your SIM (refer to the manufacturer’s guide for help)
3. Turn on your device and complete the automatic activation (connect to Wi-Fi if you do not have a data plan)
4. Restart your device

Set up your eSIM

If you are using a new device, follow the on-screen instructions after powering on and select the option to set up without a SIM card, if asked.

1. Connect to Wi-Fi (the eSIM download will fail if you’re not connected toWi-Fi)
2. Scan the QR code on the TELUS eSIM voucher with your phone camera and follow the prompted steps
3. Restart your device

If you need additional help, you can visit the support page on eSIM voucher.