Unlock your TELUS mobile device
Learn how to discover if your mobile device is already unlocked and how to unlock it if needed.
Most TELUS devices sold since late 2017 were sold unlocked and do not need to be unlocked.
The best way to check if your device has been unlocked is to insert a SIM card from another carrier into your TELUS phone:
If you get the message Invalid SIM, you may need to unlock the device
If you do not have the Invalid SIM message but have no service or partial service, it may be an issue with the new carrier or the phone
Your device must meet all eligibility conditions below. TELUS may refuse any unlocking request that appears intended to defraud TELUS or its customers.
Device is locked to the TELUS network (TELUS can only unlock TELUS devices)
Device is not flagged as lost or stolen
Contact us to unlock your device. We recommend calling from a different device so we can assist you.
If you do not wish to call in and your request is not time sensitive, you can also fill out a Business Service Request. Learn more about My TELUS Support Requests.
Note: We don't offer self-serve unlocking at the present time.