Manage service to a lost or stolen mobile device

Log in to

My TELUS

Select

Select the user/phone number that you wish to modify

Select

In the section, select

Try to locate the device by selecting the appropriate instructions: 

If this does not apply to you, select and continue to step 9

If you’re unable to locate the device, select

You’ll then be able to review the missing device’s recent usage, up to the . Select to continue

After reading the important information provided, confirm the suspension by selecting

Locate the

Select

Select

Selectwhen asked if your question is related to roaming passes

Enter the information required

Select

Enter the phone number you wish to suspend

Let TELUS assist know that you've

Let the IVR assistant know you've

Enter the phone number of the line you wish to suspend

Say

Select the

Select when asked

Select when asked

Select

Select

Enter your , and , then select

Once connected to the Virtual Assistant, simply type “”. The assistant will walk you through troubleshooting suggestions step-by-step 

Log in to

My TELUS

Select

Select the user/phone number that you wish to modify

Select

In the section, select

Select

A confirmation screen will appear once complete

Locate the purple Chat Icon

Select

Select

Selectwhen asked if your question related to roaming passes

Enter the information required

Select

Enter the phone number you wish to restore

Let TELUS assist know that you've

Let the IVR assistant know you've

Enter the phone number of the line you wish to restore

Say

Select the

Select when asked

Select when asked

Select

Select

Enter your , and , then select

Once connected to the Virtual Assistant, simply type “”. The assistant will walk you through troubleshooting suggestions step-by-step