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  1. Small Business/
  2. Contact TELUS Business

Contact TELUS Business

We’re currently experiencing longer than normal wait times at our call centres.

Due to COVID-19, you may experience longer than normal wait times when calling in. Please visit our support page to find articles you may find helpful.

Visit support

Your business matters to us. Choose the perfect date and time for your scheduled sales callback with our small business experts.

  • Schedule a sales call
  • Support Callback
  • How to escalate your concern
  • Start chat

Log into My TELUS to make changes, such as PIN resets, payment updates, SIM Swaps and data top ups. Starting May 15, these transactions can only be done via My TELUS and will no longer be supported by phone or chat.

In Store

Due to COVID-19, our regular store hours have changed.

  • Find store hours

Call Sales

Business Mobility

8:00am - 11:00pm EST, Mon - Fri

8:00am - 8:00pm EST, Sat - Sun

Existing customers can dial *611 when calling from your device

1-877-352-0898

Business Wireline

8:00am - 11:00pm EST, Mon - Fri

8:00am - 8:00pm EST, Sat - Sun

1-877-352-0898

Business Connect (Cloud based Voice over IP)

8:00am - 11:00pm EST, Mon - Fri

8:00am - 8:00pm EST, Sat - Sun

1-877-352-0898

TELUS Secure Business

8:00am - 11pm EST, Mon - Fri

8:00am - 8pm EST, Sat-Sun

1-877-352-0898

Call Support

Business Mobility

Billing and Account inquiries

9am – 5pm local time, Monday to Friday; 24/7 Technical Support; Existing customers can dial *611 when calling from your TELUS mobile device

1-866-558-2273

Business ADSL Internet, Fibre Internet, Optik TV & Phone

Billing and Account inquiries

8am - 5pm local time, Monday - Friday; 24/7 Technical Support

1-800-361-3311

Business Connect (Cloud based Voice over IP)

Billing and Account inquiries

8am - 5pm local time, Monday - Friday; 24/7 Technical Support

1-844-626-6638

G Suite & Office 365

Billing and Account inquiries

8am - 9pm local time, Monday - Friday; 8am - 5pm local time, weekends; 24/7 Technical Support; Or *611 from your TELUS mobile device

1-833-287-2777 (1-833-BUS-APPS)

TELUS Secure Business

Billing and Account inquiries

8am - 5pm local time, Monday - Friday; 24/7 Technical Support

1-855-818-3587

ADT by TELUS (existing ADT customers)

Billing and Account inquiries

3:30am - 8pm PST, Monday - Friday; 4am - 4pm PST, Saturday - Sunday; 24/7 Technical Support

1-855-958-8181

Need to speak to someone?

Our goal is to make sure we answer your questions and concerns as quickly as possible. If you haven't heard back from us please request a call or email at one of these options or by dialing 611 on your TELUS cell phone.

Our goal is to satisfy our customers and we welcome opportunities to improve our service. If you've tried unsuccessfully to resolve an issue directly with TELUS, view further options.

To help us improve this website, we'd love to hear your feedback.
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the  xʷməθkʷəy̓əm (Musqueam),  Sḵwx̱wú7mesh (Squamish) and  Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about  TELUS’ commitments to Reconciliation.
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We acknowledge that our work spans many Territories and Treaty areas and that our head office is located on the unceded territories of the  xʷməθkʷəy̓əm (Musqueam),  Sḵwx̱wú7mesh (Squamish) and  Sel̓íl̓witulh (Tsleil-Waututh) Nations. We are grateful for the traditional Knowledge Keepers and Elders who are with us today, those who have gone before us and the youth that inspire us. We recognize the land as an act of Reconciliation, as recommended by the Truth and Reconciliation Commission’s (TRC) 94 Calls to Action and gratitude to those whose territory we reside on, work on or are visiting. Learn more about  TELUS’ commitments to Reconciliation.
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