Frequently asked questions
If you are looking for answers to the most frequently asked calendar questions, you’ve come to the right place. Our FAQs are here to help.
- Access your TELUS Rewards account by selecting 'TELUS Rewards' in the top navigation bar of telus.com, or by navigating directly totelus.com/rewards. Click on 'Unlock your benefits' to access your portal. If you are not already logged in, you will be prompted to log in now.
- If you’re accessing TELUS Rewards for the first time, you will need to accept the Terms and Conditions for the TELUS Rewards program.
- Alternatively, click on the 'Catalogue' button at the top of the dashboard, then navigate to the "My TELUS Perks" tab to order your calendar.
- Click 'Get member perk' to complete your order.
- Orders are first come, first served and available in limited quantities.
- If there is available stock, your order will be processed. Your calendar will arrive by mail in approximately 6-8 weeks after you submit your order. This may be further delayed during the busier holiday period.
- Please note: all calendars will only begin shipping in December.
- Go totelus.com/calendarand click on 'Other TELUS customers'.
- You will be directed to a checkout page to confirm your information and mailing address.
- Confirm all fields and click 'Place Order' to complete your order.
- Orders are first come, first served and available in limited quantities.
- If there is available stock, your order will be processed. Your calendar will arrive by mail in approximately 6-8 weeks after you submit your order. This may be further delayed during the busier holiday period.
- Please note: all calendars will only begin shipping in December.
- Log in to your account
Sign in to yourMy TELUS accountand navigate to TELUS Rewards. Review and accept theTerms and Conditions. - Earn points
Based on your tier, enjoy earning points and redeem them for exclusive rewards curated for you. - Get rewarded
Enjoy tier-based benefits, exclusive top brand discounts, and chances to win prizes from our Rewards catalogue.
Your calendar will arrive by mail in approximately 6-8 weeks. This may be further delayed during the busier holiday period. Please note: all calendars will only begin shipping in December.
We are working hard to ensure your calendar arrives in the mail in approximately 6-8 weeks from when you placed your order. This may be delayed during the busier holiday periods. If it's been longer than 8 weeks since you ordered, please reach out to
[email protected]
and indicate the date your order was placed. Please note: all calendars will only begin shipping in December. Due to high demand, we can only offer one calendar per customer.
- Customers who order through TELUS Rewards will automatically be mailed their calendar to the address on file for your account.
- Customers using the telus.com/calendar ordering form will have their calendar mailed to the address submitted if accurately provided.
- At this time, we can only mail calendars to Canadian addresses.
TELUS is making it easier to access your account online. In most cases, all you will need is your account number. Can't find your account number?
If you still have questions about your order, please reach out to
[email protected]
.Need support or have a question?
Please submit your question and reference your account number (optional) to
[email protected]
.