The following steps will help resolve weak signal strength on your Smart Hub.
1. Correctly position your Smart Hub
Establishing the best connection to the network is the single biggest factor in optimizing the performance of your network.
2. Minimize radio interference
Some devices may cause interference with your Wi-Fi signal if they are within close proximity (8-10 feet) of your Smart Hub. If possible, try removing or turning off sources of potential interference.
Try to relocate the following away from your Smart Hub and Wi-Fi devices:
If you're still experiencing weak network signal
If you’ve completed steps 1 and 2 and you are still experiencing weak network signal, please contact one of our technical support agents via chat, *611 (TELUS cell phone) or 1-866-558-2273.