Getting started with your Prepaid mobility service

Select your

rate plan

and top-up your balance which is used to prepay for your usage, rate plan and

add-ons

You can top-up your account

manually

or

log in

to your account and use a credit card to have your account automatically top-up

Add a rate plan or add-on, top-up your account, turn on auto top-up or auto-renew and monitor your usage with:

Your Prepaid account must be topped up prior to your balance expiry for any remaining balance to be carried forward

If your Available Balance reaches or exceeds $150, certain conditions apply; see

Service Terms

for full details

Most rate plans and add-ons provide SMS notifications to help you manage your usage and avoid unexpected charges

TELUS Prepaid services are not available while travelling outside Canada

Voice Mail 3, Caller ID, Conference Calling, and Call Waiting are

automatically included

with TELUS Prepaid airtime rates

Tethering your data device is only possible with a data plan or add-on

If you use data without a data plan or add-on or after your allotment has been depleted, a portion of your balance (equivalent to the cost of 1.3MB) is reserved when every new data session starts to ensure pay-per-use charges are covered

For customers using BlackBerry devices with BlackBerry OS 7.1 or older:

Swapping from an HSPA to a CDMA device may result in the loss of some network specific plans or add-ons. They will be removed from your account when the swap is processed so no further charges are incurred

Data is billed per page viewed on CDMA phones

: All TELUS phones and Smartphones compatible with the TELUS 5G network. TELUS Prepaid customers will not see any speed improvements at this time

: All TELUS phones and Smartphones including BlackBerry devices. Non-TELUS devices must be unlocked and

compatible

with the TELUS 4G network

: All TELUS phones other than TELUS smartphones and BlackBerry devices