Troubleshoot an offline sensor

Impedance

An object may be blocking the frequency from your Control Panel to your sensor (i.e. you moved your sensor or rearranged the furniture in your home).

Example types of impedances include:

Remove the object blocking the frequency.

If the issue persists, try installing the sensor in a new location and closer to the Control Panel.

Distance

Sensors are connected to the Control Panel using secure frequencies. If the sensor is located too far from the Control Panel, it may be out of range.

Install the sensor closer to the Control Panel.

Drained battery

After sensor batteries are depleted, the sensor may go into a malfunction state.

Replace the battery in your sensor.