Troubleshooting your camera’s audio

Ensure that the camera is properly connected and powered on. Check the power and network cables to ensure that they're securely connected.

Verify that the camera firmware is up-to-date. You can do this by checking the

TELUS SmartHome Security website

.

Check the camera's audio settings. Log in to your My TELUS account, go to the section, and select the camera that's experiencing issues. Check the audio settings to ensure that audio transmission and recording are enabled.

Ensure that the microphone and speaker are not obstructed or disabled on the device. Make sure there are no physical obstructions blocking the microphone or speaker on the camera.

Uninstall and reinstall the SmartHome app. When prompted for access to the microphone, allow access. If the issue persists, follow these steps:

Test the camera's audio functionality. From the TELUS SmartHome app or website, initiate a live view of the camera and try speaking into the mobile device or computer's microphone while listening for audio playback from the camera's speaker.