TELUS Online Security Subscription on Demand Terms and Conditions

The following terms and conditions apply to your subscription to and use of TELUS Online Security service.

This is an agreement between you and TELUS Communications Inc. ("TELUS"). It sets out the terms and conditions (the "Service Terms") that apply to your use of the TELUS Online Security services and associated telecommunications services that TELUS provides, including services provided by third parties (the "Services"). The Services may also include related services, features or functionality provided through mobile applications. TELUS provides third-party service billing, allowing you to pay for the Services as part of a monthly service price. The Service Terms, together with TELUS rules and policies applying to the use of the Services, form the agreement between you and TELUS for the Services (the "Agreement").

Gen Digital Inc. (“Gen”) is the provider of the TELUS Online Security service. Your access to and use of the Services will be governed by Gen’s agreement with you, and you will be required to enter into or to agree to separate terms in relation to the services provided by Gen. Activation and enrollment through Gen is required in order to activate your TELUS Online Security services.

1.1 To install or activate your TELUS Online Security service, follow the instructions emailed to you (or found

here

) when you signed up for the service. If you are experiencing issues, please call 1-888-811-2323 or visit

https://www.telus.com/support

for assistance.

1.2 TELUS Online Security offers access to Gen’s services and offers the ability to pay for these services as part of your monthly service price.

1.3 Devices supported: TELUS Online Security is supported for PC, Mac, iOS and Android devices. Not all products, services and features are available on all devices or operating systems. System requirement information on

Norton.com

.

2.1 In addition to the TELUS service terms, your use of TELUS Online Security is subject to

Gen’s License and Services Agreement

and

Global Privacy Statement

.

3.1 You consent to everything in this agreement and understand that by using TELUS services or letting another person use the services, you accept the applicable TELUS and Gen service terms and privacy policies.

3.2 You also agree that your account and usage information may be shared with other TELUS companies and affiliates or dealers, so they can provide information about services related to my account.

3.3 You consent to TELUS getting information about your credit history from time to time, and you authorize any person, consumer reporting agency or credit grantor to verify the information provided here. You also consent to the exchange of credit information with consumer reporting agencies at any time, including your payment history with TELUS.

3.4. To view the list of eligible devices, visit

Norton.com

.

3.5 By using the Services you are agreeing to the terms of this Agreement. IF YOU DO NOT AGREE TO THESE SERVICE TERMS, YOU MAY NOT USE THE SERVICES. For the purposes of these Service Terms, "you" refers to the person or business whose name appears on the bill.

4.1 TELUS has the right to change terms or any feature of the Service at any time upon a 30-day prior notice.

4.2 TELUS will notify you of amendments to this Agreement by posting notice of the amendment at

telus.com/serviceterms

(the "Service Web Site"), or by sending you notice through an email or on your monthly bill or email bill notice that this Agreement has been amended, directing to where the amendment may be consulted.

4.3 It is your responsibility to go to the Service Web Site at least once every month in order to become aware of any amendments posted on the site, and you agree to consult any amendments provided to you in accordance with the directions received on your monthly bill or email bill notice. You are not obliged to continue using the Services after an amendment to this Agreement is made; however, in the event you choose not to accept the changes, your sole remedy is to cancel the Services, effective at the end of your current billing period. Cancellation fees may apply. If the change we make increases your obligation or reduces ours, cancellation fees will not apply. Your continued use of the Services following any amendment shall be deemed to be your acceptance of the amended Agreement, waiver of any additional notice requirements and agreement to pay for the Services in accordance with the amended Agreement.

4.4 You agree that, to maintain or improve the Services or for other business reasons, TELUS may change security standards, minimum equipment and software requirements and any other aspect of Services delivery at any time, without notice or liability, at TELUS' sole and absolute discretion.

4.5 Notwithstanding the foregoing, TELUS will use reasonable efforts to notify you via email to your primary TELUS email address, of any material changes to your Services delivery.

5.1 You represent and warrant that you have reached the age of majority (at least 18 or 19 years of age) in the province or territory in which you reside and that you possess the legal right and ability to enter into this Agreement and use the Services in accordance with this Agreement.

5.2 As the Services account holder, you are responsible for your account and the maintenance of all passwords related to your account. You are solely responsible and liable for any and all activities that occur under your account including, without limitation, all activities of any sub-account holders. You are also responsible for maintaining the confidentiality of your account and all passwords related to your account. You agree to immediately notify TELUS, by means specified on the Services Web Site, of any unauthorized use of your account or any passwords related to your account or of any other breach of security and to provide assistance to TELUS, as requested, to stop and/or remedy any breach of security.

6.1 You agree that the TELUS Privacy Commitment, available for inspection at

telus.com/privacy

, as it may be updated from time to time (the "TELUS Privacy Commitment"), shall apply to your use of the Services. You hereby consent to the collection, use and disclosure by TELUS and its agents of your personal information collected in connection with provision and/or use of the Services, for the purposes identified in the TELUS Privacy Commitment and acknowledge that those purposes include the exchange of your account and usage information with other TELUS companies and their affiliates or dealers, for the purpose of offering additional services or products to meet your communications and entertainment needs.

6.2 By using the Services and incurring charges for such use, you authorize TELUS to obtain information about your credit history from credit reporting agencies, credit grantors and other TELUS companies from time to time, and consent to the disclosure of your credit history with TELUS to such entities at any time.

6.3 You agree to provide us with your current email address (and to inform us if that email address changes) so we can provide you with tools and services to manage your TELUS account, communicate with you about account-related items on a timely basis, provide news and offers from TELUS and its partners, and seek your views on TELUS’ products and services.

6.4 In addition to this Agreement, your personal information is collected and shared with Gen. Information shared with Gen is subject to Gen’s Global Privacy Statement, which can be found at

GenDigital.com/privacy

. The Global Privacy Statement describes how Gen will collect, use, process and protect data from you and your devices when you are using and accessing the services.

7.1 The Services offer a variety of service plans and features. Not every feature is available on every service plan. Certain features may require additional information or action from you. If that information is not provided or if that action is not taken, the functionality of the feature may be limited.

7.2 If your plan includes credit reports, scores, and/or credit monitoring features ("Credit Features"), two requirements must be met to receive said features: (i) your identity must be successfully verified with TransUnion; and (ii) TransUnion and Equifax must be able to locate your credit file that contains sufficient credit history information. IF THESE REQUIREMENTS ARE NOT MET YOU WILL NOT RECEIVE CREDIT FEATURES FROM THE BUREAUS. You will receive Credit Features once the verification process is successfully completed. Any credit monitoring will take several days to begin after your successful plan enrollment.

7.3 It is your responsibility to ensure that your equipment and software meet the current minimum system requirements specified by TELUS as being necessary for access to the Services. TELUS shall post such minimum system requirements on the Services Web Site or otherwise notify you of such requirements. You acknowledge that such requirements may change from time to time, without notice, at TELUS' sole discretion.

7.4 TELUS does not guarantee that the Services will operate with all equipment or software including, without limitation, all Internet applications and appliances. Not all products, services and features are available on all devices or operating systems. System requirement information on

Norton.com

.

8.1 You acknowledge and agree that, except as otherwise explicitly stated in this Agreement, TELUS is not responsible for the installation, operation, maintenance or support of any equipment or software owned or used by you including, without limitation, any equipment or software used in connection with the Services.

9.1 You agree that any and all software and documentation that forms part of the Services or that is supplied by TELUS or NortonLifeLock, or their respective agents or representatives for use in connection with the Services (the "Software") is protected by applicable intellectual property laws, remains the sole property of TELUS or Gen or their respective suppliers and is supplied subject to the terms of this Agreement including, without limitation, the Disclaimers and Limitation of Liability herein, and the terms of any applicable Software license made available to you by TELUS. Unless otherwise authorized by TELUS or in the applicable Software license, you agree not to: (a) copy, modify, rent, lease, loan, sell, assign, sublicense, grant a security interest in or otherwise transfer any right or interest in the Software; (b) distribute, create a derivative work of, reverse engineer, reverse assemble or otherwise attempt to discover the source code, of the Software; (c) remove any proprietary notices or labels on or in the Software; or (d) allow any other person or entity to engage in any of the foregoing activities.

10.1 The Services Help Desk will provide telephone assistance on a reasonable effort basis, via the telephone number and during the hours specified on the Services website. Assistance is limited to your problems using the Services and may exclude problems related to certain equipment and software, as specified by TELUS, at its discretion. TELUS cannot guarantee the resolution of any particular problem or Services interruption.

10.2 TELUS will provide assistance for billing, download and installation issues and will transfer to Gen for assistance on issues regarding identity theft, restoration and expenses reimbursement.

10.3 You acknowledge and agree that from time to time TELUS may e-mail updates and notices regarding the Services to you.

11.1 The Services may be used only for lawful purposes. You agree that you will not: (a) post, upload, reproduce, distribute or otherwise transmit unauthorized or unsolicited commercial e-mail, junk or bulk e-mail, chain letters or other "spam"; (b) maintain a relay service open to the general public; (c) scan or probe another computer system; (d) obstruct or bypass computer identification procedures; (e) engage in unauthorized computer or network trespass; (f) engage in denial of service attacks; (g) post, upload, reproduce, distribute or otherwise transmit any data, information or software that constitutes a virus, trojan horse, worm or other harmful component; (h) export equipment, software or data outside of Canada or the United States in contravention of applicable export control legislation; (i) post, upload, reproduce, distribute or otherwise transmit information or materials where such activity gives rise to civil liability, or otherwise violate the rights or assist others to violate the rights of TELUS or any third party; such violations include but are not limited to engaging in copyright infringement, trade-mark infringement, patent infringement, misappropriation of trade secrets and defamation; (j) post, upload, reproduce, distribute, or otherwise transmit information or materials where such activity constitutes a criminal offence, or otherwise engage in or assist others to engage in any criminal offence; such offences include, but are not limited to, public incitement or willful promotion of hatred, pyramid selling, unauthorized use of a computer, mischief in relation to data, fraud, defamatory libel, obscenity, child pornography, harassment, stalking and uttering threats; (k) threaten, abuse or harass any TELUS customer representative; (l) otherwise violate TELUS' Acceptable Use Policy at

telus.com/aup

, as it may be updated from time to time; (m) use or register TELUS' trade-marks, trade names, trade dress, or logos, including without limitation any such trade-marks, trade names, trade dress, or logos displayed on any web site(s) operated by TELUS, without TELUS' express prior written permission; (n) share (except as necessary for use of your Services in a home network), resell, reproduce, copy, distribute or redistribute any portion of, use of or access to, the Services or exploit the same for any commercial purposes, except where expressly authorized by TELUS; or (o) allow any other person or entity to engage in any of the foregoing activities while using your Services account.

11.2 If at any time you become aware of any violation, by any person or entity, of the acceptable use rules set out above, which involves your account, you agree to immediately notify TELUS and provide TELUS with assistance, as requested, to stop and/or remedy such violation.

11.3 Without limiting any of TELUS' rights to suspend, restrict or terminate your Services account as described elsewhere in this Agreement, TELUS may suspend, restrict or terminate your Services account without notice if, in TELUS' sole and absolute discretion, you have violated any of the acceptable use rules set out in Section 36 above. You acknowledge and agree that TELUS shall not be responsible or liable to you or any third party for any suspension, restriction or termination of your account.

12.1 You acknowledge that content including, but not limited to, text, software, music, sound, photographs, video, graphics or other material accessed through the Services or the Internet is protected by applicable copyrights, trade-marks, patents, trade secrets and/or other proprietary rights and laws. You further acknowledge that, except where expressly stated otherwise, all programs, services, processes, designs, technologies, materials and all other things comprising the Services are owned by TELUS, its licensors or its suppliers and are protected by applicable copyrights, trade-marks, patents, trade secrets and/or other proprietary rights and laws.

13.1 You acknowledge that TELUS has no obligation to censor or monitor use of the Services by you, any customer or any third party, including, without limitation, any obligation to censor or monitor any content, material or other information sent, received or accessible through the Services or the Internet. However, you agree that TELUS has the right to, without notice, monitor use of the Services and monitor, review and retain such content, material or information if TELUS believes in good faith that such activity is reasonably necessary to provide the Services to customers, ensure adherence to or enforce the terms of this Agreement, comply with any laws or regulations, respond to any allegation of illegal conduct or claimed violation of third party rights, or protect itself or others.

13.2 In the event that TELUS receives a complaint relating to use of the Services by a customer, TELUS may, in its sole and absolute discretion and without notice or liability, investigate the complaint, restrict, suspend or terminate the account(s) involved and/or remove any content, information or materials from its servers.

13.3 You agree that TELUS may, without notice or liability, disclose to third parties any customer information or any content, information or materials associated with a Services account, if TELUS believes in good faith that such activity is reasonably necessary to provide the Services to customers, ensure adherence to or enforce the terms of this Agreement, comply with any laws or regulations, respond to any allegation of illegal conduct or claimed violation of third party rights, or protect itself or others.

14.1 You acknowledge and agree that: (a) All use of the Services is at your own risk; (b) The Services are provided on an "as is" and "as available" basis; (c) TELUS does not guarantee error-free or uninterrupted operation of the Services. (d) Neither TELUS nor its suppliers are responsible or liable for loss, deletion or alteration of any transmissions or data, for any material or data sent or received or not sent or received, or for any transactions entered into through or using the Services; (e) TELUS is not responsible or liable for any act or omission of any third party, including, but not limited to, any threatening, defamatory, obscene, offensive or illegal conduct or any infringement of another's rights, including without limitation intellectual property rights; (f) Neither TELUS nor its suppliers are responsible for any content that is transmitted through the networks of TELUS or others or that is sent, received or accessed using the Services, by you or any third party; (g) TELUS is not responsible or liable for loss or damage to your devices, software or data arising directly or indirectly out of installation or use of the Services; (h) TELUS is not an insurer and that claims for loss or damage arising from your use of or reliance on the Service should be directed to Gen.; (i) Gen is the provider of the Services, which means your access to and use of the Services will be governed by Gen’s agreement with you; and (j) The information you provide may be stored electronically on a server outside of Canada. The information will be protected with appropriate security safeguards, but may be subject to access under the laws of the foreign jurisdiction.

14.2 TELUS makes no conditions, warranties or representations about the suitability, reliability, usability, security, quality, capacity, performance, availability, timeliness or accuracy of the Services, any other products or services supplied under this Agreement or the networks of third parties. TELUS expressly disclaims all conditions, warranties and representations, express, implied or statutory including, but not limited to, implied conditions or warranties of merchantability, fitness for a particular purpose, durability, title and non-infringement, whether arising by usage of trade, course of dealing, course of performance or otherwise.

14.3 The TELUS website(s) which you may visit while using the Services may contain links to other web sites. These links are provided solely as a convenience to you and the inclusion of any such link does not imply endorsement, investigation or verification by TELUS of such web sites or the information contained therein. TELUS is not responsible for the contents of any such web sites and makes no representations, conditions or warranties regarding any other websites. If you decide to access other web sites, you do so at your own risk.

15.1 To the fullest extent permitted by applicable law, neither TELUS nor its affiliates, nor their respective directors, officers, employees, or agents (collectively, the "TELUS Entities") shall be liable to you or any other party for any direct, indirect, special, incidental, consequential or punitive damages, or any other damages or losses whatsoever arising directly or indirectly from your use of the Services, regardless of the cause of action, including negligence, and even if one or more of the TELUS Entities have been advised of, or could reasonably have foreseen, the possibility of such damages or losses. If for any reason a TELUS Entity becomes liable to you or a third party arising out of or in any way connected with the Services, regardless of the form or cause of action or the number of claims asserted, the aggregate liability of the TELUS Entities to you or such third party is limited to the greater of $100 and the fees paid by you to TELUS for the particular Services giving rise to the claim, in the six months immediately preceding the last occurrence of the damages or losses.

15.2 Without limiting the generality of the foregoing, TELUS is not liable for (i) breach of contract, negligence of any kind or degree, strict product liability or any other theory of liability, (ii) the actions of third parties which TELUS cannot reasonably foresee or control, such as war, terrorism, civil insurrection, government decree, failure of the public power grid, labour disturbance by TELUS’ own employees or by the employees of another enterprise, or the unlawful acts of suppliers, (iii) any act or omission of NortonLifeLock Inc. in relation to the Services, (iv) defamation or copyright infringement arising from material transmitted or received using the Services, or (v) infringement of patents arising from your use of the Services. This limitation of liability shall not apply to any willful, wanton or intentional misconduct, or any other wrongdoing where applicable law does not permit limitation of liability.

16.1 You are responsible for all use of the Services, including by third parties, even if you have not authorized them to use the Services. You are responsible for controlling access to your Services account. You will indemnify the TELUS Entities against any claim made by a third party in connection with the Services. To the fullest extent permitted by applicable law, you agree to indemnify, defend, release and hold the TELUS Entities harmless from and against (i) all claims, actions, lawsuits and any other legal action brought by any third party against any of the indemnified parties arising in any way from the services (a “third party action”); and (ii) any and all related losses, damages, settlements and judgments (including payment of attorneys’ fees and costs of any of the indemnified parties) incurred by, assessed or found against, or made by any of the indemnified parties relating to or arising from any such third party action (“third party related losses”), even if such third party action and third party related losses arise from the negligence of any kind or degree of any of the indemnified parties, breach of contract or warranty, strict liability or any other theory of liability. Notwithstanding the foregoing, the third-party indemnification obligation shall not apply to any willful, wanton or intentional misconduct of any of the indemnified parties, or any other wrongdoing where applicable law does not permit indemnification.

17.1 You may terminate this Agreement at any time by notifying TELUS and your cancellation will be effective at the expiry of the current billing cycle, except in Quebec where cancellation is effective immediately. If you cancel your service or if TELUS cancels it for any of the reasons listed below, you remain responsible for any applicable cancellation charges and for all amounts chargeable to your account up to the time the service is cancelled.

17.2 TELUS may suspend the Services if you contravene any provision of these Service Terms, including your obligation to pay for the Services as charges become due. While your service is suspended, you remain responsible for all regularly recurring charges. TELUS may terminate the Services (i) immediately and without notice, where TELUS determines that the action is necessary to protect the network from harm or to prevent fraud, (ii) if you do not remedy any other breach of these Service Terms within 15 days of receiving written notice of the breach from TELUS, (iii) if you become a bankrupt or, if you are a business customer, a receiver or receiver-manager is appointed to manage the affairs of your business, or (iv) for any reason, upon 30 days written notice to you. TELUS shall have no responsibility to notify any third party including, without limitation, any third party providers of services, merchandise or information, of any suspension, restriction or termination of your account.

17.3 Any termination of your account shall not relieve you from any amounts owing or other liability accruing under this Agreement prior to the time that such termination becomes effective.

18.1 EXCEPT WHERE EXPRESSLY PROHIBITED UNDER APPLICABLE LAW, NOTABLY IN QUEBEC FOR INSTANCE, any claim, other than the collection of amounts owing to TELUS, relating to (i) your Agreement; (ii) use of the Services or any equipment used with the Services; (iii) sales materials or advertising relating to the Services or any equipment used with the Services; or (iv) relationships with third parties arising through use of the Services, must be referred to private and confidential arbitration before a single arbitrator chosen by the parties. The expense of arbitration will be shared equally. Notice to arbitrate a claim should be sent to TELUS, 510 West Georgia Street, Vancouver, B.C. V6B 0M3, Attention: General Counsel. The arbitration will be conducted in accordance with the current rules relating to commercial arbitration in the province in which you reside. Additionally, you waive any right you may have to start or participate in any class action against TELUS and you agree to opt out of any class proceeding against TELUS.