TELUS Wireless Ambassador Retiree (TWAR) Program

As of November 13, 2020, our TELUS Wireless Ambassador Retiree (TWAR) program has been updated to give retirees access to more data, the same competitive offers TELUS customers receive, and to ensure consistency across all of our TELUS Wireless Ambassador program offerings.

Any retiree who joined the TWAR program prior to November 13, 2020 will still have access to their legacy plans. Similarly, any Community Ambassador who joined the program prior to November 13, 2020 will still have access to their legacy plan. However, these plans will no longer be available for rate plan changes or new activations, and the $300 device discount will no longer be available. This means that retirees can remain on the legacy plans, but if they choose to do so, they will no longer be eligible for device upgrades through financing effective November 13, 2020.

See below for additional details and frequently asked questions (FAQ).

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: You cannot switch back to your existing price plan once you switch to the new program.

As a response to retiree feedback and to address the need for more data, we are updating the current TELUS Wireless Ambassador program for Retirees (TWAR) as of November 13, 2020 to bring you the latest and greatest offers available to TELUS customers. This change provides our Community Ambassadors and Retirees with access to new offerings such as unlimited data plans, easy payment opportunities for new devices and Canada-US options to best suit your needs.

As of November 13, 2020, all new and existing members of our TELUS Wireless Ambassadors Retirees (TWAR) program can update their plan to an in-market 5G+ Unlimited plan and receive 40% off their monthly rate plan. , , , and plans are not eligible.

If you want to switch to an in-market 5G+ Unlimited plan and receive a 40% discount off your monthly rate plan, please email the Wireless Ambassadors team at

wirelessretirees@telus.com

with your full name and mobile number.

If you wish to have no changes made to your current price plan, there is no further action required from you.

Once you’ve migrated to our new TELUS Wireless Ambassadors for Retirees (TWAR) program, you are no longer eligible to switch back to your original price plan.

If you would like to purchase a new device, please email the Wireless Ambassadors team at

wirelessretirees@telus.com

to switch to an in-market 5G+ Unlimited plan.

After you’ve updated your plan, you will be eligible to go in

store

or log in to your My TELUS app to upgrade your device.

If you would like to remain on your legacy TELUS Wireless Ambassadors for Retirees (TWAR) program, you will no longer be eligible for device upgrades.