How to log in to your TELUS Rewards account and FAQs

The TELUS Rewards™ program is a free program that allows TELUS customers to access free perks and discounts. Plus, earn points that can be redeemed for a wide array of gift cards and more in our digital catalogue.

To log in, visit

telus.com/rewards

and select the button.

There is no fee to join this program.

All TELUS customers who have at least one eligible service. See the

terms and conditions

for more information.

Visit

TELUS Privacy Policy

for details.

Absolutely. If you do not want to receive any more communications from TELUS, you have the option to unsubscribe from all of our marketing messages. Simply select "unsubscribe" in the email.

Accelerate your points balance by completing certain activities, like setting up pre-authorized debit or referring a friend to TELUS. Learn more about the

point earning opportunities

.

If you have two or more eligible services, you will earn 2% in points on your monthly TELUS Home Solutions bill. You will also receive two Rewards points each month if you have a linked Mobility account. Plus, receive an anniversary bonus each year on your TELUS Rewards anniversary.

The ability to earn TELUS Rewards points can only begin after you have activated your TELUS Rewards account. To activate your account:

If you have not yet activated your account but completed a bonus point earning opportunity, such as setting up pre-authorized debit, you will have 30 days from completing the activity to activate your TELUS Rewards account to receive your points.

Effective January 30, 2025, TELUS Rewards points accumulated up to December 31, 2023 were removed. There was no impact on points earned in 2024.

As a TELUS Rewards customer, you must activate your TELUS Rewards account to earn 2% in points on eligible TELUS Services, including overages, features and pay-per-use, video on demand purchases, all rental charges and customer premise equipment and all product-level credits and adjustments.

Additionally, if you have a linked or consolidated postpaid TELUS Mobility account, you will receive two points per month for the Mobility service.

For full TELUS Rewards terms, please visit the

TELUS Rewards terms and conditions

.

There is no minimum spend required to earn points. Your invoice can be less than $50, and you can still participate in the program. You can treat the points as currency in our rewards catalogue, as we want to ensure you maximize your monthly earning potential. You can think of the decimals as cents that will help you earn more points each month.

You can ‌view your points balance by logging into your

TELUS Rewards account

.

Points can take up to one month to appear on your account.

You can redeem your points for over 100+ items in our catalogue, including:

: TELUS Rewards points can no longer be used towards TELUS bill credits.

See the available rewards on the

catalogue page in your TELUS Rewards account

.

It depends on the reward. Most rewards do not need to be shipped. It should take between 24 to 72 hours for your reward to be sent to your email or added to your account. An estimate is provided with each individual reward description.

Double check that you have properly redeemed your reward by checking your

TELUS Rewards portal

. There, you will be able to see your redemption history, earning activities and check the status of the redeemed item. If you still have problems, please contact a TELUS representative.

It could be that your inbox is filtering out our e-mails. Try adding to your safe sender list. Visit the

TELUS Rewards portal

to view your recent activity to confirm your recent redemption history and the status of the redeemed item. If you still have problems, please contact a TELUS representative.

If a reward is being shipped to you, TELUS will cover the cost of shipping.

Sorry, but you can only redeem rewards using your points.

For more information on how TELUS Rewards works, how to redeem and more, please view any of the pages below: