TELUS Mobility vacation suspension

It’s the ability to temporarily suspend your Mobility services and pay a reduced rate while you’re away.

: If you have a device currently on a TELUS Easy Payment plan, the monthly device payments will continue to be charged during the suspension period.

All customers on a can request vacation suspension. If you have an active service agreement, your contract dates will not be impacted by using vacation suspension.

: Your account must be in good standing to be eligible for vacation suspension.

You can put your Mobility plan on hold for a minimum of 1 month up to a maximum of 6 months, once per year. A month, for the purposes of a vacation suspension is considered to be 30 days.

For example: November 13 to December 13 is 30 days apart and would be considered a valid request. However, February 1 to March 1 is only 28 days apart (29 days in a leap year) and would not be considered a valid suspension request.

: While travelling, you will not be able to send or receive text messages or calls, or use cellular data while on vacation suspension.

If you prefer to use your phone while travelling, stay connected with

Easy Roam

.

For longer trips to the U.S., browse our

Canada-U.S. plans

for unlimited roaming.

While on vacation suspension, your plan cost will be reduced to $30 for Smartphone plans.

: Tablets are not eligible for vacation suspension.

Complete the

vacation suspension request form

below at least 2 days in advance of your travel dates.

If something happens and you have to shorten your trip, simply

contact us

when you return to cancel the vacation suspension, and your service will be reactivated within minutes.

: While your Mobility service is suspended, you will not be able to access your mobile voicemail inbox.