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TELUS SmartHome Security two-factor authentication
Learn about two-factor authentication (2FA) for your TELUS SmartHome Security account, including how to set it up, instructions to reset it and more.
Setting up two-factor authentication (also known as “2FA”) is like using two locks on your door. The 2FA security process makes it much more difficult for an intruder to access your app and security settings, keeping your system and your property even more secure.
Whenever you sign into your system from a new or untrusted device, 2FA verifies your identity with your password and a one-time code using your preferred method (text, email or an authenticator app). This ensures that access to your account is secure.
To enable two-factor authentication, follow these steps first before selecting a method to enable 2FA:
- Log in to the TELUS SmartHome app or.web portal
- SelectSettingsorMoreif you are in the mobile app.
- SelectLogin information.
- SelectTwo-Factor Authentication.
- SelectMethodand follow the on-screen instructions.
To enable two-factor authentication for text message, follow these steps:
- ClickText Message.
- ClickNext.
- InMobile Number, enter the mobile number to receive the two-factor authentication confirmation code.
- Using theCountrydrop-down menu, selectCanada.
- Using theProviderdrop-down menu, select the cellular carrier of the mobile phone number that will receive the two-factor authentication confirmation code. If the carrier is not listed, selectOther.
- ClickSendto send a verification code to the mobile number.
- InVerification Code, enter the code that is provided in a text message to your mobile number.
- ClickVerify.
- InDevice Name, enter the desired name for the device that is accessing the account. If the device is trusted, click to selectTrust This Device.
- ClickNext.
- InLinked Devices, clickTrustnext to any additional devices that can be trusted.
- ClickDone.
To enable two-factor authentication for email, follow these steps:
- ClickEmail.
- InSend Verification Code, verify the correct email is displayed.
- ClickSend.
- InVerification Code, enter the code that is provided in the received email.
- ClickVerify.
- InDevice Name, enter the desired name for the device that is accessing the account. If the device is trusted, click to selectTrust This Device.
- ClickNext.
- InLinked Devices, clickTrustnext to any additional devices that can be trusted.
- ClickDone.
To enable two-factor authentication using an authentication app, follow these steps:
Important
: A mobile device with an authenticator app is required to complete this process and the steps may vary based on the authenticator app in use.- ClickAuthentication App.
- Generate an authentication code: Use a mobile device with an authenticator app to scan the QR code or manually enter the code provided on the Customer app or Customer website into the authenticator app.
- In the6 Digit Tokenfield, enter the code that is generated on the authenticator app to verify the device.
- ClickNext.
- InDevice Name, enter the desired name for the device that is accessing the account. If the device is trusted, click to selectTrust This Device.
- ClickNext.
- InLinked Devices, clickTrustnext to any additional devices that can be trusted.
- ClickDone.
- Log in to the TELUS SmartHome app or.web portal
- SelectSettingsorMoreif you are in the mobile app.
- SelectLogin Information.
- SelectTwo Factor Authentication.
- SelectManage Trusted Devices.
- Click the dots next to the device name.
- Make the desired changes:
- To rename the device, selectEditto enter the desired device name. Then clickSave.
- To delete the device, selectForget. Then clickConfirm.
If you cannot log in to your account, you can reset two-factor authentication using your email address while logged out.
Additionally, two-factor authentication can be reset while logged in or it can be disabled and re-enabled for the account. If you can't log in, you can reset the two-factor authentication if you set it up using SMS or the authenticator app.
To reset two-factor authentication while logged out, follow these steps:
- Log in to theor SmartHome app.web portal
- InEnter Verification Code, click or tap the arrow down next toDon't have access to your device?.
- Select to reset two-factor authentication or to contact your service provider:
- If you have access to your email address associated with the login:
- InOption 1: ClickTwo-Factor Authentication. Then click or tapReset 2FAto send a reset link to the email address associated with the login.
- If you do not have access to your email address associated with the login:
- InOption 2: SelectContact your Service Provider. Then use the contact information listed to contact your service provider.
Note
: The ability to reset your own two-factor authentication configuration is available only to users who use SMS or an authenticator application.
To reset two-factor authentication, follow these steps:
- Log in to the SmartHome app or.web portal
- ClickSettingsorMoreif you are in the mobile app.
- ClickLogin Information.
- ClickTwo-Factor Authentication.
- ClickDisable.
- ClickConfirm.
- ClickTwo-Factor Authenticationto begin the enrolment process using the updated SMS text message.
You can download the TELUS Security app on or the .
Google Play
Apple App store
To reset your TELUS Security password, please follow the instructions on .
this page
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