Frequently asked questions (FAQ) about SmartEnergy

You can cancel your service subscription at any time to stop it from renewing at your next billing date. After you cancel, your subscription services will continue up until your next billing date. If you change your mind, you can always renew your service subscription.

To change your credit card details, follow the steps below:

SmartEnergy will monitor the energy consumption for the smart devices in your home that are connected to your SmartEnergy plan through the SmartHome+ app. The devices that can monitor your energy consumption include compatible smart thermostats, home appliances and equipment connected to smart plugs.

For more information on SmartEnergy, see

Getting started with SmartEnergy

.

To learn more about your subscriptions and how to manage them, visit our

TELUS subscriptions frequently asked questions

page.