Smart Hub fees

The $50 connection fee includes a SIM card and access to a TELUS team member to process your activation or renewal along with other exclusive TELUS services, such as Smart Start and Learning Sessions.

: All Business and Exclusive Partner Program (EPP) activations & renewals will incur the standard connection fee charge.

To view/print your bill online for free:

If you request a copy of your bill be re-printed and mailed to you, the charge is $15 per bill. This request is not available in TELUS stores.

Additional data usage over and above the plan data limit will result in incremental charges of $10/5GB (rounded up to the closest GB at the end of the billing cycle) to a maximum of $50 per billing cycle. Data usage during a single billing cycle may be capped at 25GB of additional usage. Additional usage may be authorized by calling TELUS to remove the data block.

You can change rate plans and add add-on data plans by

contacting us

.

If you change your rate plan more than once during a calendar year by phone or in a TELUS store, the charge is $15 for customers that purchased a Smart Hub prior to December 2021. This fee includes a full consultation with a TELUS representative to learn how the rate plan change impacts your bill.

: The first-rate plan change of every calendar year is free.

If your account is reconnected after suspension due to non-payment or when suspended for reaching the credit limit, the charge is $45 per account.

When you cancel your TELUS services (by phone only) before your service term ends, you will need to pay off your outstanding device balance. Recurring charges such as your monthly plan and add-ons will be prorated to reflect only the portion of the month in which your wireless service was still active.

If you transfer your TELUS account to a new owner (by phone only), the charge is $45 for customers who purchased a Smart Hub prior to December 2021.

Payments returned due to insufficient or unavailable funds by cheque or pre-authorized chequing account are subject to a $50 administration fee.

If payment of an amount due is not received by us by the required payment date specified on your bill, it will be considered a delinquent amount and will be subject to a late payment charge of 2% per month, calculated and compounded monthly on the delinquent amount (42.58% per year) from the date of the first invoice on which the delinquent amount appears until the date we receive such amount in full.