To remove an automation device from your TELUS SmartHome Security system, follow these instructions here
Qolsys Panel (2019 and after)
2GIG Panel (before 2019)
How to trigger each device in learn mode
To remove a device from your system, you will need to trigger the device or press the "Learn" button. The "Learn" button varies for each device. See reference table below.
If you are still experiencing issues or require additional support, contact TELUS at 1-855-255-8828.