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Troubleshoot registration problems with My TELUS
9 common reasons you can’t register for My TELUS
Note
: Registering for My TELUS
is done once. If you are having trouble registering, then you're reading the right article. If you are having trouble logging in to an existing My TELUS
account, then please see Troubleshoot log in problems with My TELUS
There are a number of reasons why you may not be able to register for My TELUS. Below are the 9 most common reasons – and their solutions.
1. Your email is already registered
2. We’ve sent an email to an email address that you can't access
3. You don’t know your account number
4. You don’t know the postal code associated with your account
5. You don’t know the PIN for your account
6. You’ve already linked this account to your profile
7. Your account is linked to another profile
8. Issues receiving a verification code
9. You want to register or link your service but it says the account owner needs to approve your request
Your problem is not on this list
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