Frequently asked questions (FAQ) about pre-authorized payment discounts

The following requirements must be met to qualify for the discount:

Each eligible mobility subscriber will receive up to a $10 discount per line and each internet plan on your account will receive a monthly discount of $5. This discount will take effect in the billing cycle in which you meet all of the above requirements. That means if you meet all the requirements in your current billing cycle, you’d see your first discount on your next bill.

The discount amount is $5 when pre-authorized bank payments or pre-authorized credit payments are active on your account.

: With the discount, customers get $5 off each month for each subscriber on an eligible in-market rate plan when pre-authorized bank payments are active on the account. This applies to all customers who activated, changed to or renewed their plan prior to April 8, 2025. If existing customers change their rate plan, they will be switched to the current in-market discount amount.

: With the discount, customers get $10 off each month for each subscriber on an eligible in-market rate plan when pre-authorized bank payments are active on the account. This applies to all new customers or existing customers who changed their rate plan after April 8.

Check the page in

My TELUS

to see total savings you’re eligible for based on the different pre-authorized payment types.

The following pre-authorized payment types are available to customers, but discount eligibility may depend on payment type used:

Pre-authorized discount amounts may also vary based on payment type. Visit the page in

My TELUS

to view eligible total savings by payment method.

You'll receive your full discount on your next bill. If applicable, customers with Internet products may receive a partial discount in the first month as well.

To be eligible for both mobile and internet discounts, you must sign up using an eligible pre-authorized payment method on all eligible accounts.

The pre-authorized payments discount is specifically offered on eligible

mobility

or

internet

plans.

To see the list of eligible plans, visit

telus.com/plans

for TELUS mobility and

telus.com/internet

for TELUS internet (click on to learn more about each plan). If you’re not subscribed to any of these plans, you’ll need to switch over to one of them to qualify for the pre-authorized payments discount.

In addition to being on an eligible

mobility

or

internet

plan, you must enrol in pre-authorized payments on each account to receive the discount.

The discount will be automatically applied for eligible mobility subscribers and internet plans when pre-authorized payments are active on the account.

The discount will take effect on the billing cycle in which you meet all of the eligibility requirements. That means if you meet all the requirements in your current billing cycle, you should see your first discount on your next bill.

Yes. The discount will take effect on the billing cycle in which you successfully set up pre-authorized payments in your

My TELUS mobile app

or

My TELUS account

. That means if you set up pre-authorized payments in your current billing cycle, you’d see your first discount on your next bill.

The discount will only be issued to mobility subscribers that are on an

eligible mobility plan

or each eligible

internet plan

on your home services account.

If the account meets the

eligibility criteria detailed in this article

, then each mobility line/internet plan will receive the discount.

If you discontinue pre-authorized payments, your credit card expires‌ or your pre-authorized payments fail twice, the discount will not be applied to your current billing cycle, even if you’re on an eligible plan.

No. Payments set up through your bank are not eligible for the pre-authorized payments discount.