Troubleshoot home phone ring problems

Ring problems can be caused by either a problem with the equipment in your home or a problem in the TELUS network.

The steps listed below will help you isolate the cause of the problem and in some cases resolve it.

If there is a problem with the infrastructure that supports your phone line outside of your home, these steps will help you confirm the issue is not with your equipment. In this case, you will have to

contact us

.