Optimize your Smart Hub experience

Some devices may cause interference with your Wi-Fi signal if they are within close proximity (8-10 feet) of your Smart Hub. If possible, try removing or turning off the sources of potential interference. Try to relocate the following away from your Smart Hub and Wi-Fi devices:

Your Wi-Fi bandwidth gets split across all connected devices in your home. With more devices connected and drawing usage at a given time, there will be less available bandwidth. As a result, all the connected devices will experience lower internet speeds.

Some devices connected to your Wi-Fi may also automatically use bandwidth (such as computers/gaming consoles with automatic updates turned on, assistant devices, security cameras, etc.). If you do not require a device to be connected, turn it off.

If you find you are consistently using more than what your plan allows, consider upgrading your plan.

Your Smart Hub/router broadcasts signal throughout your house using radio frequencies. There could be several devices operating in the same frequency ranges. This can impede the hub's signal distribution (baby monitors, cordless phones, neighbour's Wi-Fi connection that is broadcast on the same channel, etc.).

In your device's Wi-Fi network settings, you can change the broadcast frequency (channel) to adjust for this and improve your overall signal.

If you continue to experience congestion issues, contact us to discuss other solutions.