No internet connection on Smart Hub

: Remember to disable your Wi-Fi connection before testing.

For a step-by-step how-to guide on using TELUS Data Manager, you can visit the following support articles:

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Test Smart Hub service using a different device. To ensure the problem is not equipment-related, test your service by connecting an alternate device, such as a tablet, phone or laptop.

If the services work on the alternate device, the issue is isolated to your initial device. Please troubleshoot that specific unit.

You can also try to disconnect it from Wi-Fi, forgetting the network and reconnecting again.

For information on how to perform a factory reset or reset to defaults on your Smart Hub, please visit

Getting started with your Smart Hub

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After performing a factory reset, you will need to log back into your Smart Hub admin page using the default (admin) password. Also, following a factory reset, you will need to reconnect any external equipment (for example, TELUS Boost Wi-Fi and TELUS Smart Home Security) back to your Smart Hub unit.

If you are still experiencing no data after following these steps, please continue to the next step.

If you’ve performed a factory reset or reset to defaults and the issue is not resolved, please contact one of our technical support agents via chat, *611 (TELUS cell phone) or 1-866-558-2273.

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