Netflix on Optik TV

You require a Netflix account to access the Netflix app. If you are already subscribed to Netflix, launch the app and enter your Netflix credentials to begin.

If you are a and want to get Netflix through TELUS, you can

sign up for Optik TV

and add Netflix as your Premium Content selection.

If you are an and want to get Netflix through TELUS, you can add Netflix as one of your Premium selections on your current Optik TV package or change to a new Optik TV package by following the steps below:

To learn more about bundling Netflix with Optik TV, contact us for support by phone, email, in-store or chat.

When you select Netflix as part of your Optik TV package, you’ll be able to choose either for an additional $4 on top of your Optik TV combo, or for no additional cost outside of your Optik TV combo.

Find the information about

what these Netflix packages include

.

Once you add Netflix to your Optik TV package, follow the steps below to activate your new Netflix account or link your existing Netflix account to Optik TV. You can do so either through or right on your .

: Please save your sign-in information as you will need this for accessing Netflix on other devices. If you are an existing Netflix subscriber, you’ll be asked to validate your email address and password, and confirm if you would like to activate it with TELUS. If the email address provided does not match your Netflix account email, you can sign in with your correct email to activate your account with TELUS.

: This step is only available on 4K set-top boxes and TELUS TV Digital Boxes. Alternatively, if you have a 4K digital box, you can activate Netflix right on Optik TV.

Launch the on your set-top box and select . You can then start watching instantly.

To launch Netflix on a 4K Digital Box:

To launch Netflix on a TELUS TV Digital Box, press the button on your TELUS TV Digital Remote, as shown below:

Transform your Netflix viewing experience with the extraordinary intensity of 4K with over 600 hours of 4K content. To watch in 4K and/or HDR, you’ll need to:

A Netflix Premium subscription is available as part of our Optik TV packaging and you can sign up through your

My TELUS account

. If you already have a Netflix subscription, you can check or change your plan at

netflix.com/ChangePlan

.

A Netflix Premium plan is required to watch 4K content on the Netflix app, and is available for an additional $4 charge outside of your Optik TV combo. Netflix account activation required. Offer subject to change.

When using Netflix, video quality directly affects data usage. Standard definition (SD) uses about 1GB per hour, High definition (HD) uses about 3GB per hour and 4K uses about 7GB per hour.

Adjusting the data usage settings within your Netflix account is the easiest way to control the amount of data used while watching Netflix. Data usage settings may only be changed from a computer, and will apply to all devices currently attached to your Netflix account.

Be aware of two factors:

Learn how to

manage your Internet data usage

.

If you are having trouble with accessing your Netflix programming, please visit the

Netflix help center

.

No changes will be made to your My List, your Profiles or other preferences.

Yes. Activating Netflix with Optik TV does not impact your ability to watch Netflix on your laptop, phone, or any other streaming device.

Yes, but you will be responsible for paying for your services directly through Netflix, using a payment method of your choice.

Yes. You’ll be prompted to confirm your email address when you activate, and if it’s incorrect you can sign in with your current Netflix account email.

If you add Netflix as part of your Optik TV package, your email will be sent to Netflix to set up your Netflix account and ease account setup. This will only be used for provisioning and setup of your Netflix account.

For more information about what information is collected and shared by TELUS, please review

The TELUS Privacy Commitment

.

As part of the new Optik TV package, TELUS offers third-party billing for subscription services like Netflix.

The cause of the double billing was due to signing up for Netflix as part of your Optik TV package without completing the activation steps, as your Netflix payment method was not linked to TELUS yet. For any Netflix account inquiries, please see the

Netflix Help Center

.

As TELUS partially charges for the remaining days in the month, any overlapping bill inquiries can be directed to Netflix via their

Help Center

.

If you want to be billed directly for Netflix, remove Netflix from your Optik TV package. Once you do, you can change your payment preferences with Netflix directly.

This option is currently not available. You can enroll and manage your subscription (billing) directly with Netflix. Once you have a Netflix account set up, you can sign in and access Netflix through Optik TV.

Yes. You can manage your Netflix account plan via

My TELUS

or by

contacting us

.

No, as long as your Optik TV service continues at your new address. If Optik TV is not available at your new address, you’ll receive an email from Netflix to update your payment method.

If you downgrade to Optik TV Essentials, Lite, a package without premium content, or disconnect your Optik TV service, you’ll receive an email from Netflix asking you to update your payment method. TELUS will no longer manage your payment should you downgrade or cancel.

Contact us

and we’ll help re-authenticate you to your proper account. We will need to disconnect your incorrect account and re-authorize to your proper account.

You’ll receive the Netflix activation instructions again where you’ll be able to connect your proper account.

No, but you can still use your gift cards if you remove Netflix from your Optik TV package, and then apply the gift cards as a payment method with Netflix directly. Once the gift cards are used, you can re-add your Netflix subscription back with TELUS.

Contact us

and we’ll help re-authenticate and secure your account.

You can remove your Netflix subscription through your My TELUS Account. You’ll be responsible for updating your payment method with Netflix after this point. If you wish to cancel your Netflix account altogether, remove it from your Optik TV subscription. Then log in to your Netflix account to cancel your subscription.